Technical Support Specialist

We are looking for a Technical Support Specialist to join our Exlar team!

As out technical support specialist you will field and provide answers to questions concerning actuator operation, repairs, returns and parts.  You will also be a part of the RGA team that administers warranty returns and provides quotations for parts and repairs.

Location: Chanhassen, MN

Salary/hourly rate: $58,500 to $78,000

Please note that the salary range information provided is a general guideline only, reflecting a position based in Minnesota. Criteria such as the candidate’s qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.

We Take Care of Our People

Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture *

Your Challenge

• Create sub assembly, component parts and individual parts quotes for authorized repair centers, distributors and customers
• Parse incoming technical documentation, and information using engineering tools to evaluate product problems and provide solutions.
• Communicate directly with customers, distributors, and manufacturers to evaluate product issues
• Coordinate resolution of product non-conformance, upgrades, and start-up issues.
• Facilitate the post-sales technical support process
• Provide training to sales channel partners regarding product maintenance and repairs
• Assist product management and engineering with new product development.

What You Bring

• High school diploma or equivalent
• Technical certificate in mechanics robotics, or similar field or experience (preferred)
• Two or more years of experience in industrial automation and motion control (preferred)
• Sound technical understanding of electronics, motors, industrial communication protocols, and kinematics (required)

Who We Are

Our Values

Environmental, Social and Governance

Exlar manufactures electromechanical linear roller screw actuators, rotary servo motors, and integrated control solutions for a broad range of applications. Our unique technology provides an efficient electric replacement for hydraulic or pneumatic cylinders and a more robust replacement for ball screws. With forces up to 80,000 pounds and speeds up to 60 inches per second, we are able to deliver higher force and speed in smaller packages than other comparably sized actuation technology. Exlar actuators have more flexibility, higher efficiency, and lower maintenance than traditional hydraulic and pneumatic solutions. Whether looking to increase productivity or reduce your total cost of ownership, Exlar’s team of highly skilled engineers can put together the right solution for you.

To learn more, please visit us at About | Actuation Division | Curtiss-Wright (cw-actuation.com)

*Please note, benefits are country specific and may vary from location to location.

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No unsolicited agency submittals please.  Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal.  Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.  

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening.  In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. 

Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.