Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY:

The District Support Pharmacist Leader, Pharmacy Manager (DSPL, PM) plays a critical role in cultivating a culture of excellence in pharmacies across their market.  An inspiring coach and leader of people, the DSPL, PM is focused on building at team of District Support Pharmacists (DSPs/Floater Pharmacists).  The DSPL, PM identifies and addresses performance opportunities and promotes best practices and change management efforts. They will also support novel program awareness, onboard newly-hired Pharmacists, facilitate the transition of new Pharmacist Graduates, and recognize colleagues for success.  The DSPL, PM consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities.  A role model for all, the DSPL, PM also demonstrates our Heart At Work behaviors, and sets the bar for other Pharmacists by their example.  The DSPL, PM is responsible for the direct and effective management of all District Support Pharmacists (DSPs), and their home store team, specifically:

• Conducting weekly check-ins with all DSPs to ensure awareness and alignment to all corporate announcements and initiatives
• Communicating weekly with DSPs to inform the group about district priorities and goals
• Traveling the District and conducting monthly observations or “store visits” to observe each DSP in action, providing in-the-moment coaching and feedback to aid in colleague development.
• Teaching DSPs about new programs coming to the district either in person and/or via phone
• Collecting, interpreting, and acting on feedback from pharmacy teams when DSPs have worked shifts
• Supporting the improvement of pharmacy performance measures (e.g. WeCARE, mCC, mPC, CRS, etc.) by coaching DSPs and through consistent follow-up
• Providing additional ad hoc feedback, coaching, and support to Pharmacy Managers, Staff Pharmacists, and Technicians and visibility to the District Leader, RX of any perceived performance gaps
• Conducting new Pharmacist onboarding for the District, including training new Pharmacists on CVS workflow and best practices in their first 90 days of employment with CVS
• Facilitating new Pharmacist Graduate transitioning, transforming the Graduate from an Intern to a fully operational Pharmacist with the ability to independently function and lead their own pharmacy team

Primary Job Duties & Responsibilities:

People Leadership, Management & Development

• Responsible for selection, hiring, promotion, and termination of DSPs and home store Staff RPh and Rx Tech colleagues
• Complete mid-year and annual performance evaluations for DSPs and home store Staff RPh and Rx Tech  colleagues
• Align and engage DSP and home store colleagues around common goals
• Influence DSP behavior about novel programs in their district
• Build a culture of connectedness and camaraderie amongst DSPs in group communications
• Travel the district to observe DSPs on the bench and provide in-the-moment coaching
• Collect feedback on DSP performance; interpret and deliver feedback and recognition
• Collect district-wide feedback from DSPs; interpret and deliver that feedback and recognition
• Facilitate DSP training and development in group or singular settings as needed
• Deliver targeted coaching and counseling for individual DSPs as needed
• Partner with the DL, RX to evaluate and promote DSPs within the market
• Partners with DPC to be aware of DSP vacations, attendance and related information
• Educate and train new hire Pharmacists on CVS workflow and best practices
• Facilitate the transition of Grad Interns into the Pharmacist role once licensed

Business / Financial Planning

District level

• Actively review relevant business reports to support coaching and teaching for DSPs
• Partner with District Leader to create and facilitate action plans for DSPs
• Partner with District Leader to build profitable business and script growth through execution of clinical and patient care programs
• Travel the district as needed to support in opportunity stores 

Store level

• Actively review business reports to derive insights about pharmacy performance
• Create and facilitate pharmacy action plans
• Build profitable business and script growth through clinical and patient care programs
• Perform root cause analysis as needed to address inventory or business opportunities

Operations

• Assumes PIC responsibility of their home store and is the Pharmacy Manager for that team of Staff RPhs and Rx Tech colleagues
• Share best practices of pharmacy operation across the market with all pharmacy teams
• Leads their pharmacy team during each worked bench shift to engage and align on the top opportunities of the day and ensure all required work is delegated, followed up on, and completed prior to the end of each shift
• Complete all operational tasks required of a Pharmacy Manager (e.g. prescription fulfillment, register operations, oversee patient care, patient safety, inventory maintenance, and business operations) based on CVS policy/procedure and state-specific guidance.
• Execute required Pharmacy quality assurance, compliance policies and Pharmacy SOPs
• DSPL recommended as most appropriate coverage during short-term DL, RX absence (i.e.  myTime coverage)
   

Customer Service

• Complete all customer service duties required of a Pharmacist/Pharmacy Manager, i.e.

• Provide tailored, market-differentiated holistic health counseling
• Provide wellness services (e.g. immunizations)
• Focus on providing differentiated customer service
• Support customer complaint resolution
• Ensure closing the loop of feedback with customers in myCustomer connection
• Follow-up with DSPs on feedback received via myCustomer Connection

REQUIRED QUALIFICATIONS:

• 1+ years of experience as a Pharmacy Manager at CVS managing Pharmacists and business outcomes or equivalent retail leadership experience required
• Currently employed as a licensed Pharmacist in at least one state the District covers
• Bachelor’s degree
• 1-3 years prior relevant work experience
   

PREFERRED QUALIFICATIONS:

• Completion of DevelopU for Leaders
• Completion of all required training for current role prior to moving into DSPL role
• Doctorate
• 3-5 years prior relevant work experience

EDUCATION:

• Bachelors Degree Required
• Doctorate Preferred
• Active Pharmacist License in the state where the District is located; active Pharmacist License in at least one state when the District covers more than one state

Pay Range

The typical pay range for this role is:

$62.00 - $77.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 11/01/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.