At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an experienced Site Lead to join our Document Management Services (DMS) team in Berlin.

In this role, you will be responsible for the strategic leadership of the process group to fulfill business objectives, build and manage a dedicated operational team, and ensure long-term business continuity at our Berlin location.

What You'll Do (Responsibilities)

In this role, you will:

• Strategic Leadership & Team Management: Provide strategic direction and lead the production and internal service teams at the Berlin location, taking direct and indirect personnel management responsibility.
• Internal & External Collaboration & Escalations: Act as a key operational interface to Sales Field Service, other locations, the Works Council (Betriebsrat), and corporate departments (IT, HR, Finance, Customer Service, PM, Sales), while serving as the primary lead for internal and external escalations.
• Quality, Compliance & Global Standards: Ensure high customer satisfaction while analyzing, adapting, and implementing global operational standards tailored to local conditions.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• Experience & Education: A completed university or technical college degree (Hochschul- or Fachhochschulstudium) or a Master's certification (Meisterausbildung) paired with several years of professional experience in production or document management environments.
• Domain & Technical Expertise: Strong technical affinity combined with practical experience in internal sales service (Vertriebsinnendienst).
• Leadership & Strategic Capability: Proven expertise in personnel leadership, coaching, and developing and executing strategic business processes.
• Key Soft Skills & Languages: Advanced proficiency in both English and German, demonstrated initiative, assertiveness, high cost awareness, and strong communication, presentation, and moderation skills.

  What We Offer (Benefits)

• Competitive compensation aligned with experience.
• Location: Onsite in Berlin.
• Comprehensive health, wellness, and professional development programs.
• Opportunities for continuous learning, career advancement, and driving operational impact from the ground up.

   

📣 Ready to Lead?  

If you are ready to take strategic ownership of our DMS operations in Berlin, build and inspire a dedicated team, and drive operational success, we want to hear from you!

Category: Operations Group