About Us

Svitzer has provided safety and support at sea since 1833. We are continuing this tradition as the global market leader within towage and marine related services.

Svitzer provides a crucial link in the Australian supply chain with more than 50,000 tug movements a year, making our ports safer and more efficient. We utilise a modern fleet of over 100 vessels, servicing 28 ports and terminals around Australia and Papua New Guinea. We are proud of our contribution to the community and are also the largest employer of Australian seafarers.

An important job, a powerful purpose

Do you have a passion for customers and strong commercial background? Are you looking for an exciting opportunity to provide creative and insightful business solutions to support ever changing customer and stakeholder needs?

We currently have an opportunity for a Commercial Account Manager to join our team in Balmain, Sydney, Australia, where you will be a key member of the Commercial team, providing account management to our customers amongst a team of highly skilled, experienced and passionate professionals.

You’ll join a company committed to building best practice in our industry, and a team that is proud of what we’ve delivered historically. But we’re not sitting still. Bring your fresh perspectives and expertise to a team that truly values them.

What You Can Look Forward To

Our Head Office is located on the water of beautiful Mort Bay in Balmain, Sydney, a close stroll to the excellent cafes and restaurants of Balmain. Free parking and delicious catered lunches are provided, and we offer hybrid working schedule with genuine flexibility and balance – talk to us about what works for you!

Our Commercial team is passionate about our customers, our success is rooted in the loyalty, hard work and dedication we demonstrate to our customers, stakeholders, business and with one another.

What You Will Do

Reporting to the Head of Commercial and a key member of the commercial team, your key responsibilities in this position will include, but not limited to:

Account management:

• Maintain Strong Client Relationships: Develop loyal and long-term relationships with key decision-makers and influencers within the client organization.
• Lead Customer Contracting: Take charge of managing the contracting process for assigned accounts, including negotiations, drafting contracts through to contract execution.
• Internal Alignment: You will be the customer champion internally, problem solving with internal operations teams and sparring with senior leadership as needed.
• Develop Pricing & Contract Strategies: Leverage data and analytical tools to create and implement pricing strategies and establish contract terms that meet customer needs and company goals.
• Achieve Business Targets: Drive the successful delivery of agreed-upon targets, including securing new contracts and ensuring smooth contract renewals.

Commercial Strategy

• Commercial Strategy Development: Contribute to discussions on the strategic direction, as well as the tactical and operational elements of the Commercial function.
• Drive Profitability: Develop commercial strategies that enhance profitability for existing business while evolving Svitzer’s offerings for the future.
• Industry Insight & Market Knowledge: Gather industry news and stay informed about customer needs and shipping market trends to better shape business decisions. Regularly provide feedback to management on key developments and their impact to the business.

Projects and Global Priorities

• Customer Champion: As the customer champion within Svitzer Australia, engage with shore and crews, through relevant forums, communications, and project about our customers.
• Business Development Participation: Participate in or lead business development initiatives for new ports and long-term contracts or tenders.
• Lead Short-Term Opportunity Work: Assist in identifying and securing short-term opportunities related to Contract Tow or Emergency Response services.
• Decarbonization Drive: Collaborate with customers, regional, and global teams to commercialize decarbonization efforts and identify opportunities to reduce CO2 intensity.

Passionate and great with people: here’s who we’re looking for

Qualifications and Experience Required:

• Tertiary qualifications in business or finance (and a proven track record in a commercial setting.)
• 4-5 years' experience within a commercial function, especially with key account management.
• Experience within the maritime industry is preferred, and genuine interest to learn about the towage industry and Svitzer is a must.

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Competencies Required:

• Customer Centred Approach: You are passionate about customers and consistently put their needs first, ensuring their satisfaction and building long-lasting relationships. You are committed to understanding their challenges and providing solutions that exceed expectations.
• Strategic and Analytical Commercial Planning: You excel at developing and implementing commercial strategies that maximize business opportunities and revenue streams. By leveraging data and market insights, you create actionable plans that drive long-term success and competitive advantage, while your natural analytical skills allow you to interpret data, uncover insights, and make well-balanced business decisions.
• Excellent Communication Skills: You have exceptional expertise in influencing, negotiating, and closing, effectively engaging with clients and stakeholders to achieve successful results. You are skilled at maneuvering written and verbal discussions with customers and presenting to senior leadership with confidence and clarity.
• Team-Oriented and Humble: You approach every challenge with a collaborative mindset, valuing the input and expertise of others. You work well within a team environment, leaving egos at the door, and focuses on achieving collective success. Your ability to contribute, share ideas, and support teammates fosters a positive and productive team atmosphere.

Building a Diverse Workplace

In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!

How to Apply

To apply for this role, please click on the 'Apply Now' button and create a Candidate Home to manage your applications.