Your Impact at Lowe's

The Supply Chain Quality Assurance Team Member is primarily responsible for supporting operations. This role is responsible for store replenishment, auditing, customer fulfillment, research, load planning, allocation, and delivery management. This role is the Warehouse Management System (WMS) technical lead. The Supply Chain Quality Assurance Team Member ensures the correct quantity and quality of product gets to the customer by monitoring the products and the accuracy of the facility's processes. In addition, this role creates and monitors the facility shrink budget, cataloging gains and losses. This role also organizes an inventory cycle count bi-annually for the facility. The Supply Chain Quality Assurance Team Member is responsible for other duties as assigned by the operations leadership team.

How We Support You

As an industry leader, we invest in the people and technology needed to grow and win as a team.

• Culture of Belonging: Our teams enjoy a positive work environment where leaders support and respect you, and associates genuinely appreciate each other.
• Financial Future: We invest in you – own part of the company with our optional Employee Stock Purchase Plan, or participate in our matching 401k plan.
• Bonus Potential: When we win, you win. We award front line workers discretionary and profit-sharing bonuses when we succeed.
• Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
 

What You Will Do

• Ensures customer orders are fulfilled per quality guidelines performing inspections of products prior to delivery to customers and documenting results in accordance with established procedures
• Ensures products meet the highest standards of quality and customer expectations met, if not exceeded
• Researches and resolves inventory discrepancies
• Researches and resolves cancelled picks, picks on hold, and other applicable duties
• Researches and monitors Flatbed Fulfillment Center (FFC) shrink daily providing key information to FFC Operations Support Supervisor
• Communicates compliance issues to FFC Operations Support Supervisor
• Reports WMS issues impacting day-to-day operations and optimization troubleshooting and providing support to resolve issues in a timely manner
• Audits processes across the facility ensuring correct processes are utilized, recording inaccuracies, and providing information to the FFC Operations Support Supervisor
• Conducts audits on shipments and warehouse cycle schedules
• Works closely with supervisors and associates to correct errors
• Delivers coaching and feedback to team members related to quality performance and safe behaviors
• Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary
• Performs other quality assurance job duties as assigned

Minimum Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 2 years’ experience in quality assurance and distribution center operations
• Basic math and reading comprehension skills
• Basic computer skills including a working knowledge of Microsoft Office
• Experience with software applications such as Excel, Access, and WMS
• Experience using troubleshooting processes to resolve problems

Preferred Skills/Education

• Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time

About Lowe's

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.