John Hancock is currently transforming our Long-Term Care (LTC) business to help our customers age in place and receive the care that they need. This team focuses on the delivery of solutions that create and support engaging and frictionless experiences for our customers, producers, and employees, leveraging vendors, digital platforms and/or solutions.

As a Health & Prevention Program Manager, you will be focused on helping organize and enable our Long-Term Care Health & Prevention team’s strategic priorities within an agile delivery model through exceptional Project Management. Reporting directly into the AVP, Head of Long-Term Care Health & Prevention, you will contribute to the realization of the Long-Term Care Health & Prevention strategy, vision, and OKRs by supporting and aligning the business to deliver actionable results and setting the team up for success. 

Position Responsibilities:

• Partner with team members (Product Owners and Business Analysts) to drive John Hancock’s LTC transformation and strategic priorities within the Health & Wellness pillar.
• Work with stakeholders to define and manage the scope, strategy, requirements and implementation of projects.
• Setting project goals and objectives while ensuring the meeting of deadlines
• Coordinating with the multidisciplinary teams outside of Health & Prevention (Marketing, Human Centered Design, Advanced Analytics, etc.) to develop and implement strategies.
• Creating excellent documentation of projects inclusive of Project Plans, Timelines, Roadmaps, RACIs, Presentations and Reporting.
• Maintaining excellent organization of documentation related to specific projects.
• Managing project budgets and timelines.
• Ensuring all project stakeholders are kept informed about project progress, deadlines, and potential issues.
• Develop cost-benefit analyses for project initiatives.
• Identify, analyze, mitigate, document, and control project risks.

Required Qualifications:

• Minimum of 3+ years of progressive Project Management/Business Analysis experience supporting Business teams and large-scale projects.
• Exceptional organization, communication, documentation and interpersonal skills.
• Superior understanding of business and operational processes.
• Experience with creating Business Project Plans/Business Cases, while working directly with delivery leads.
• Strong analysis and solution-oriented mindset.
• Partner management and communication skills in sharing progress and facilitating planning meetings.
• Proficient in Excel and PowerPoint as well as other Project Management tools.
• Good understanding of project management methodologies and workflow design.
• Understanding of system design and analysis and user testing.
• Experience designing roadmaps, use cases, RACIs, update documentation, budget plans with familiarity with ROI metrics.
• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels.

Preferred Qualifications:

• Business knowledge and understanding of long-term care insurance and understanding of wellness programs for the aging population.
• Understanding of geriatric care services (Home Health, Assisted Living, Skilled Nursing, etc.).

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $ 73,350 - $122,250 USD

#LI-JH 
#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$73,350.00 USD - $122,250.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)