Operations Assistant

Posted:
4/12/2026, 8:30:44 PM

Location(s):
Greater London, England, United Kingdom ⋅ England, United Kingdom

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Operations & Logistics

Workplace Type:
Hybrid

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

About DUAL

Working across 22 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.2bn of GWP.

DUAL is part of Howden, an international insurance group with employee ownership at its heart. The group was founded in 1994 and now has divisions in broking and underwriting, operates in 55 territories and employs 22,000 people handling US$44.7bn of premium on behalf of clients.

Role overview

Supporting the Operations team on a day-to-day basis, whilst performing certain duties for the MD.

This role is essential to the smooth running of the business which includes managing schedules, coordinating meetings, and supporting operational projects.

Role responsibilities

  • Produce reports and presentations as and when the MD requires.

  • Scheduling and coordinating meetings, interviews, events and other similar activities.

  • Completing expenses for the senior leadership team.

  • Booking and coordinating all travel/hotels for the team.

  • Chase all aged debt on a weekly basis.

  • Helping support the Operations Director and Senior Operations Reporting & Data Analyst on all reporting requirements.

  • Helping the Underwriting Assistants with testing the underwriting platforms and policy issuance, endorsements, as and when needed.

  • Responsible for liaising with finance and underwriters to solve accounting queries in a quick and efficient manner.

Key requirements      

  • Efficient and highly organised.

  • Pro-active and strategic approach to work.

  • Attention to detail.

  • Ability to work under pressure to tight deadlines.

  • Ability to adapt to a rapidly changing business environment.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new

  • We support each other in the small everyday moments and the bigger challenges

  • We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent