Collections Analyst

Posted:
8/29/2025, 5:15:37 AM

Location(s):
Delaware, United States ⋅ San Antonio, Heredia Province, Costa Rica ⋅ Heredia Province, Costa Rica

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Business & Strategy

Work Flexibility: Hybrid

The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets.

What you will do:

  • Make sure payments from their assigned customers are received as per the establish terms.

  • Complete the daily worklist, following the appropriate steps of the collection’s strategy.

  • Complete reports on the status of delinquent accounts and related collection efforts.

  • In coordination with the Credit Team, take order release/hold decisions.

  • Timely escalate large collection or reconciliation issues.

  • Identify and address payment concerns and red flags before they become problems.

  • Contribute to accurate customer master data elements

  • Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records

What you need:

  • Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field

  • Intermediate to advanced MS Office Suite

  • Fluent spoken and written English

  • Experience on collections-related systems (SAP, Oracle, Getpaid, or others)

  • 2 – 3 years of relevant experience in a Collections role

Travel Percentage: None