Job Summary:

WHO ARE WE?

Bank of New Hampshire Pavilion (BNHP) is one of the premiere concert venues in the Nation.  Voted in the top ten concert venues is the United States by USA Today, 12-time ACM Venue of the Year Nominee, BNHP is the place to work in the summer.  BNHP ranks in the Top 5 of all amphitheaters for both customer and employee satisfaction.

Started in 1996 by the Harding family with a focus on hospitality, BNHP has always been a cut above.  In 2018, we entered into a partnership with Live Nation Entertainment - the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This partnership has allowed BNHP to continue to grow, by attracting even more artists to New England!

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At BNHP, our people embrace these qualities, so if this sounds like you then please read on!  Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

Job Details

   Parking at the Bank of NH Pavilion Parking has two categories: PScan, and Parking Attendants. Both categories require nights, weekends, and potentially holiday work in all types of weather. BNHP is looking for friendly, self-motivated staff members who enjoy working around people in a fast-paced outdoor environment and come to work with a positive attitude with excellent customer service skills.

   Strong verbal and nonverbal forms of communication skills are required for both positions. Both positions require long hours of standing with almost no sitting. Applicants will learn the layout of the parking lots and venue, in order to better serve our guests. All applicants will become familiar with all BNHP venue policies and be proactive in helping to enforce those (i.e., bag sizes, lawn chairs, items prohibited, among others) policies. All applicants must be at least 16 years of age.

   Positions for all applicants will be assigned based on training, availability, skills, previous experience and needs for that evening’s show.

   All applicants must be able to commit to at least 50 percent of shows. You may not be picked for all the shows but must be available.    

PSCAN Major Duties and Responsibilities

• Assist guests with locating their pre-paid tickets on a range of smart phones - Familiarity/comfort with technology such as smart phones a must
• Direct arriving guest vehicles to the lot that matches what the guest has purchased in an organized, efficient, and welcoming manner.
• Work closely with the BNHP Box Office/Backstage Staff when a parking verification is needed
• Process pre-paid tickets through a ParkHub device
• Process new sales by credit card, Apple pay, or cash; ensuring that all information is entered correctly – cash handling experience a plus
• Ability to communicate clearly and effectively not only by directing customers to the correct lot, but also ensuring that other staff is aware of where vehicles are headed.
• Responsible for entering availability 3 weeks in advance through our ABIMM online system. Employee is further responsible for communicating with supervisor should that availability change.
• Ensuring that time worked is accurately captured through the ABIMM system.
• Have a reliable form of transportation and communication
• Dress in assigned uniform and safety gear.
• Attend all training and meetings as needed.
• Ability to use a radio in a respectful and concise manner.
• May perform other duties as assigned.

Parking Attendant Major Duties and Responsibilities:

• Help set up access roads and parking areas with cones, barriers, and delineators prior to ingress. Adjustments to those devices will be made during the concerts and prior to egress.
• Direct arriving guest, clients, and vendors vehicles to the lot that matches what the guest has purchased in an organized, efficient, and welcoming manner.
• Keep parking areas clean and orderly to ensure that space usage is maximized.
• Help enforce tailgating and general parking policies with customers as needed.
• Report any issues to Supervisor, such as accidents, safety hazards or any unusual occurrences.
• Pedestrian safety is paramount at BNHP. Attendants must always be cognizant of foot traffic during the course of their duties.
• Direct departing guest vehicles to the proper exits in an organized, efficient, and friendly manner.
• Help in removal of cones, barriers, and delineators, as needed, after egress has completed
• Ability to communicate clearly and effectively not only by directing customers to the correct lot, but also ensuring that other staff is aware of where vehicles are headed.
• Responsible for entering availability 3 weeks in advance through our ABIMM online system. Employee is further responsible for communicating with supervisor should that availability change.
• Ensuring that time worked is accurately captured through the ABIMM system.
• Have a reliable form of transportation and communication
• Dress in assigned uniform and safety equipment.
• Attend all training and meetings as needed.
• Ability to use a radio in a respectful and concise manner.
• May perform other duties as assigned.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and home life.  As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s a talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

BNHP/Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military, and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, BNHP/Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to making reasonable accommodations, BNHP/Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  BNHP/Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

BNHP/Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. BNHP/Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.