Job Summary:
The SMB Associate will prioritize securing and growing new business. This person will work to manage lead generation, qualification and cold calling activities. This role aims to deliver a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology and expertise. The ideal candidate thrives in fast paced environments, is able to work efficiently and has strong organizational skills.
What you'll be doing:
- Research targeted leads and accounts to identify decision makers, understand need and buying cycles, and enable effective sales follow-up.
- Cold-call/email prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage.
- Answer existing customer queries and spot opportunities for future sales.
- Retrieve customer feedback and share insights of lessons learned throughout the customer engagement cycle that will contribute to improving offerings, positioning, customer engagement process, customer experience, sales outcomes.
- Obtain thorough knowledge of company’s solutions and corporate/market value to identify and drive new business.
- Engage current customers through telephone and email to maintain relationships and increase potential add-on products and services.
- Plan, direct and coordinate sales support activities, including management of the sales pipeline through Monotype’s sales tools (Salesforce) accurately tracking all relative customer data, business insights, and record of interactions.
- Maintain and organize database reports on a daily, weekly and monthly basis to deliver to necessary team members.
- Understand and present product/services features, quote prices, credit terms and sales order process.
- Assist and create quotes to potential clients.
What we're looking for:
- 1-3 years of experience in direct or inside sales
- Experience in opportunity qualification, sales calls and prospect management
- Demonstrated ability to convert prospects and achieving defined goals
- Deal closing experience, advantageous
- Excellent listening, verbal and written communication skills.
- Ability to engage customers and build strong relationships.
- Strong data analytics ability with attention to detail.
- Excellent organizational skills.
- Self-motivated with high energy and drive to succeed.
- Ability to work individually and within a team.
- Experience with customer relationship management software (Salesforce), desirable.
- Ability to embrace change and learn quickly.
- Monotype is expanding globally. Proficiency in one or more of the following languages is desirable (not mandatory) for this role: German, Japanese, French, Spanish.
What’s in it for you
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
- A creative, innovative, and global working environment in the creative and software technology industry
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions)
- Professional onboarding program, including robust targeted training for Sales function
- Development and advancement opportunities (high internal mobility across organization)
- Retirement planning options to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status
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