Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : Customer Service Operations
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction. - Troubleshoot system or application problems, identifying the root cause and implementing effective solutions. - Collaborate with cross-functional teams to resolve complex technical issues and improve system performance. - Document and maintain accurate records of client interactions, technical issues, and resolutions. - Stay up-to-date with the latest industry trends and technologies to continuously enhance your technical skills. - Contribute to the development and improvement of support processes and procedures. - Assist in training new team members and sharing knowledge with colleagues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with Customer Service Operations. - Strong understanding of IT support principles and best practices. - Knowledge of troubleshooting techniques for software and hardware issues. - Familiarity with remote desktop tools and ticketing systems. - Excellent communication and interpersonal skills to effectively interact with clients and team members. - Ability to prioritize and manage multiple tasks in a fast-paced environment. - Analytical thinking and problem-solving abilities to quickly identify and resolve technical issues. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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