WHAT YOU NEED TO KNOW (Job Overview): 

This is a critical role for our operations and provides career development opportunities for staff who wish to grow their career with Red Cross.    
 

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Competencies): 

• Business Results/Organizing Work: Produces quality and accurate results in a comprehensive and timely manner. Efficiently organizes and prioritizes work and makes good use of resources. Marshalls resources to get things done, can orchestrate multiple activities at once to accomplish a goal.    

• Client /Customer Focus: Meets needs and expectations of internal customers and external clients. Listens and acts appropriately on information, complaints and feedback. Establishes and maintains effective and appropriate relationships (boundaries). Gains trust and confidence of clients/customers. Appropriate contact with individuals representing other organizations or individuals of significant importance.   

• Applied Knowledge: OJI, 2RBC and Charge skills should be assessed. Demonstrates application of prior education and experience in performing job duties. Readily uses "know how" and ability to "think on their feet" to successfully produce results. Thinks "outside the box" when routine actions/solutions are not appropriate. Evidence capacity to "transfer" skills, abilities and experiences to new situations. Demonstrates good decision making in adverse conditions. Extensive knowledge of the job. Wide and comprehensive acquaintance with all aspects of the job and the practical application to difficult and non-routine problems encountered.  

• Reliability: Can be counted on to consistently complete assigned tasks and responsibilities within established deadlines. Understands business needs to consistently perform in a professional and responsible manner.  Dependable in terms of punctuality and attendance.   

• Adaptability: Embraces change and makes appropriate adjustments in face of change. Does what it takes to get the job done even if outside of job description. Learns quickly when facing new problems.  "Goes with the flow" in a mature and professional manner. Comfortable with ambiguity.   

• Leadership/Teamwork: Successfully works with others to accomplish mutual goals. Seen as a flexible, dependable and cooperative team player. Understands the importance of sharing information (as appropriate) and resources to produce synergistic results. Can make negative decisions when all other efforts fail; provides recognition as appropriate, appreciates extra efforts, deals with problems in a timely manner; doesn't allow problems to fester.  

Standard Schedule:  (Las Vegas, Nevada)

• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. 

• Schedule is provided two to three weeks in advance 

WHAT YOU NEED TO SUCCEED (Minimum Qualifications): 

• Documented satisfactory performance as Collections Technician II or Collection Specialist II/Charge is required.  

• Successful completion of Power Red, OJI, and Charge training is required.  

• Demonstrated strong leadership skills.      

• Staff who apply for these positions will be assessed on past performance in those roles as well as demonstrated leadership ability and would need to be willing to work in those three roles as needed.  

 
BENEFITS FOR YOU: 

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: 

• Medical, Dental, and Vision plans 

• Health Spending Accounts & Flexible Spending Accounts 

• PTO: Starting 15 days a year; based on type of job and tenure 

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 

• 401K with up to 6% company match 

• Paid Family Leave 

• Employee Assistance 

• Disability and Insurance: Short + Long Term 

• Service Awards and recognition