Job Description

Key Responsibilities

Onboarding Process Development & Execution:

• Preparing customized partner integration documentation tailored to each partner's needs.

• Involve in calls to introduce the partners to the company systems and processes and propose a relevant solution in terms of the integration.

• Overseeing the collection and verification of required partner and internal documents (legal agreements, termsheet, etc.).

Internal Collaboration:

• Work closely with cross-functional teams (commercial and tech) to ensure seamless partner onboarding.

• Coordinating with relevant departments to address partner queries and resolve issues promptly. 

Monitoring and Servicing:

• Execute monthly reconciliation (if necessary), validate monthly invoices, and investigate any monthly points fulfillment issues.

• Handling email escalations from partners on any system or points-related issues and providing solutions.

• Campaign/Ad hoc Points fulfillment.

Development of process and procedures

• Creating/updating the current/new process and procedures from time to time following any changes.

Additional Responsibilities

Product/Voucher Setup

• Assisting in the product/voucher setup in our VMS system

Internal Campaign Points Fulfilment

• Assisting in manual points fulfillment for campaigns run by various departments (commercial, marketing, etc)

Member Escalation Emails

• Manage inbound emails to identify and address customer needs, providing relevant answers to questions.

Undertake any other duties assigned by Management from time to time