This role is based in Madison, Wisconsin and is a field-based remote role.

SUMMARY

The Field-Based Medical Assistant or Medical Technician will play a critical role in ensuring the health and well-being of our complex Medicare patients by assisting our mobile clinicians (Nurse Practitioners/Physician Assistants/Physicians) who are conducting comprehensive in-home assessments, identifying healthcare needs, and coordinating complex care plans. This role collaborates closely with a multidisciplinary team to improve health outcomes and enhance the quality of life for our members. Customer service skills are essential in this role.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Work under the direct supervision of the field-based clinicians
• Communicate with a healthcare provider via messaging, video conference, and mobile device.
• Patient assessment and monitoring inclusive of vital signs
• Facilitate a physical exam using a mobile device and conduct other diagnostic tests and treatments as requested by virtual provider, as permitted by state law. 
• Work directly with point of care laboratory equipment including operation, calibration, and maintenance.
• Perform EKGs.
• Assist NP/PAs in the daily functions of a mobile care delivery.
• Patient documentation.
• Restocking mobile care delivery supplies.

REQUIRED PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

• Medical Assistant with a minimum of 2 years of clinical experience
• Fluency in English
• Proficient computer skills for electronic health record documentation.
• Strong customer service, communication, and technological skills
• Cultural competency - ability to interact with patients and families and develop rapport and trust, ability to communicate and provide verbal professional clinical presentations/summaries

PREFERRED PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

• Fluency in Spanish preferred.

EDUCATION AND TRAINING

• High School Diploma or GED equivalent is required.
• Additional medical education or training is preferred.

LICENSE AND CERTIFICATION

• Basic Life Support certification required. Ongoing maintenance of certification is also required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Most of the work is done in patient homes and on a computer. This role requires the ability to walk up and down several flights of stairs easily and the ability to lift and carry equipment up to 30 pounds.

TRAVEL

This role will require regular travel. Ability and willingness to travel locally and/or regionally is required. A reliable vehicle and valid driver’s license with clean driving record is required.