Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : Change Management, Incident Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain service reliability and support business continuity through timely resolution of technical challenges.

Project Role Description:
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have Skills:
Infrastructure Service Management

Good to Have Skills:
No Technology Specialization

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve operational processes and enhance system stability.
- Mentor junior team members to foster skill development and knowledge sharing.
- Coordinate cross-functional communication to ensure alignment on issue resolution and service delivery.

Job Requirements:
Key Responsibilities:
1. Extensive experience with SIAM ServiceNow
2. A strong understanding of Service Integration, Vendor Management, Operational risk and resilience, Business Process improvement methods as well as risk related control frameworks and practices
3. Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve
4. Responsible for the delivery of, Incident, Problem, Change Configuration Management.

Technical Experience :
1. ITIL V3 Foundation certification
2. ITIL V3 Intermediate certification at least 2 modules preferably Service Operations and Service Transition/ CSI
3. Ability to co-ordinate with multiple teams across all domains
4. Has managed atleast 2 of the SM processes E2E
5. Has applied best practices in daily operations

Additional Information:
- The candidate should have minimum 7.5 years of experience in Infrastructure Service Management.
- This position is based at our Bengaluru office.

Educational Qualification:
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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