Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Overview

The Assistant Vice President (AVP), Epic Project Management Office (PMO) provides executive leadership for Epic‑related project delivery across the organization, including Epic implementations as well as ongoing optimization, maintenance, and support initiatives. This role is responsible for establishing and leading a dedicated Epic PMO that ensures consistent, high‑quality execution across the full Epic lifecycle while aligning delivery to organizational strategy, governance, and operational priorities. This leader is highly data-driven, establishing the metrics, dashboards, and portfolio insights required to drive transparency, improve predictability, and support executive decision-making across the Epic lifecycle.

The AVP, Epic PMO partners closely with Epic Services leadership, Operations, Technology, Product, Partnership Success, and the Enterprise PMO (EPMO) to drive predictable outcomes, scalable delivery models, and strong operational performance. This role is also accountable for ensuring the Epic Standard Operating Model (SOM) is fully implemented and validated for each client prior to transition to steady‑state optimization and support. The AVP is also adept at identifying, implementing, and operationalizing AI-based solutions to modernize PMO execution, using AI to streamline intake and prioritization, automate routine reporting, accelerate status synthesis, and improve meeting effectiveness through summarization and facilitation capabilities. The AVP, Epic PMO reports directly to the VP, Digital Strategy & Innovation.

Key Responsibilities

PMO Strategy & Leadership

• Establish and lead the Epic PMO, including defining vision, operating model, standards, governance, and delivery expectations.
• Develop and maintain scalable project management methodologies, tools, and best practices for Epic implementations and support initiatives.
• Provide executive oversight of the Epic project portfolio, ensuring alignment to strategic priorities, capacity, timelines, and budgets.
• Define and operationalize a dashboard and metrics-driven PMO model, including delivery KPIs, portfolio health indicators, and capacity/utilization signals that enable objective prioritization, executive decision-making, and transparency into delivery, risks, dependencies, throughput, and outcomes.

Epic Implementation, Optimization & Support Oversight

• Own accountability for successful delivery of Epic implementations, major upgrades, enhancements, and ongoing support initiatives.
• Ensure Epic Standard Operating Models (SOMs) are fully implemented, adopted, and validated prior to handoff to optimization teams.
• Establish clear exit criteria and governance for transitions from implementation to steady‑state support.
• Partner with Product, Operations, and Readiness leaders to ensure Epic build, workflows, and integrated areas (like appointment conversion, cutover, etc) align to defined standards.

Governance, Intake & Prioritization

• Lead and support Epic project intake, prioritization, and governance processes.
• Ensure alignment between Epic demand, resource capacity, and enterprise initiatives.
• Drive transparency and consistency in Epic delivery decision‑making.

Executive & Client Partnership

• Serve as a senior, executive‑facing leader for Epic delivery performance.
• Provide executive‑level reporting on portfolio health, risks, outcomes, and value realization.
• Act as a trusted advisor on Epic delivery strategy and sequencing.
• Partner closely with the Enterprise PMO to align Epic workstreams within broader client integrations.
• Ensure Epic timelines, dependencies, and risks are fully integrated into enterprise‑level programs.

People & Talent Leadership

• Build, develop, and lead high‑performing Epic PMO talent.
• Define role expectations, performance standards, and career paths.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Identify, implement, and scale AI-enabled PMO capabilities to improve productivity, speed of execution, and quality of communication, especially for status synthesis, action tracking, and stakeholder reporting.

Qualifications

Required

• Bachelor’s degree required; Master’s degree preferred.
• 10+ years of experience in healthcare IT, Epic delivery, or enterprise program management.
• Demonstrated experience building and leading a PMO in an Epic or healthcare technology environment.
• Strong executive presence and stakeholder management skills.
• Strong experience in revenue cycle.

Preferred

• Epic certification(s).
• PMP or similar certification.
• Consulting or multi‑client healthcare services experience.
• Familiarity with Monday.com

LI-KS1

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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