Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Configuration Database & CI Management
Good to have skills : ServiceNow IT Service Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduate with 15 years of education

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve managing Configuration Database & CI Management using ServiceNow IT Service Management and utilizing exceptional communication skills to resolve client issues. Key Responsibilities: - 1. Act as a project management lead for the HAM CMDB delivery projects. 2. Provide end to end support for managing the HAM CMDB engagements. 3. Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs. 4. Maintain currency on policy and process documents. 5. Configure, develop, enhance, and implement application maps using service mapping. 6. Handling Stakeholders and conducting scheduled cadence with them. Technical Experience: - 1. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM. 2. Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management. 3. Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes: - 1. Excellent communication written and oral and interpersonal skills. 2. Strong communication and presentation skills. 3. Should be open to manage and oversee multiple projects. 4. Desirable certified Asset manager- CITAM. Educational Qualification: - Graduate with 15 years of education Additional Information: - Flexible Working hours

Graduate with 15 years of education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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