Posted:
1/7/2026, 1:26:07 PM
Location(s):
Ontario, Canada ⋅ Ottawa, Ontario, Canada
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
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Posting Reason:
New PositionJob Type:
EmployeeAnticipated Duration in Months (for contracts and temporary assignments):
12Job Family:
Administrative Support# of Open Positions:
1Faculty/Service - Department:
EDI and Governance_PMCampus:
Main CampusUnion Affiliation:
SSUODate Posted (YYYY/MM/DD):
2026/01/08Applications must be received BEFORE (YYYY/MM/DD):
2026/01/18Hours per week:
35Salary Grade:
SSUO Grade 07Salary Range:
$59,038.00 - $74,574.00About the Faculty of EngineeringPosition purpose:
Provides administrative support to the service’s management to ensure smooth office operations and support the implementation of activities and projects. To this end, may be required to organize meetings, coordinate correspondence and communications, manage schedules, arrange travel, prepare documents and reports, coordinate administrative processes, and coordinate events and assigned projects.
In this role, your responsibilities will include:
1. Customer Service: Greets, informs and redirects internal and external clients on behalf of the chair or director. Receives and screens correspondence and phone calls for the director, determines their relevance and urgency to ensure follow-up, and informs or involves the chair or director as necessary.
2. Administrative Writing: Drafts and revises documents using templates and coordinates the translation of administrative correspondence on behalf of the director. Attends management meetings to take notes and minutes to follow up on decisions. Prepares presentations, brochures, publications and other related documents from handwritten notes to support the chair or director.
3. Schedule and Meeting Management: Manages the chair or director’s calendar, and schedules and confirms meetings to optimize use of time. Coordinates meetings and committee meetings led by the chair or director. To this end, maintains updated lists of members, prepares and sends out meeting invitations and agendas. Prepares and distributes any necessary documents and files, and follows up on decisions.
4. Travel Arrangements: Coordinates travel arrangements for the chair or director. Researches suppliers to obtain estimates and make the necessary reservations in compliance with uOttawa procedures and regulations. Assembles the necessary documentation, follows up and collaborates with other uOttawa sectors to finalize the payment of invoices and the reimbursement of travel expenses.
5. File Management: Establishes and maintains an effective filing system to maintain the confidentiality of records and ensure the availability of complete, accurate records for future reference or audit purposes. Coordinates document archiving. Maintains a reminder system for files requiring follow-up.
6. Reporting: Performs analysis and research, and compiles data, statistics and other information to produce reports to further discussions, decision making, special projects and management activities.
7. Documentation: Drafts and updates documents for internal use on procedures, processes and systems related to the incumbent’s responsibilities.
What you will bring:
Postsecondary education in administration and office technology or an equivalent combination of education and work experience
Minimum two years of demonstrated experience in a similar role
Experience using computer systems and applications such as Windows, word processing software, spreadsheets, databases, the internet and email
Excellent communication, interpersonal and customer service skills
Experience interpreting, explaining and applying regulations
Experience in bilingual administrative writing
Experience producing reports
Ability to produce high quality work under pressure while meeting strict deadlines
Initiative, autonomy and sound judgement
Organizational skills
Bilingualism – English and French (oral and written)
*We operate in a hybrid environment, with three days per week on campus.
#LI-Hybrid
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.
Website: https://uottawa.ca/
Headquarter Location: Ottawa, Ontario, Canada
Year Founded: 1848
Industries: Education ⋅ Higher Education ⋅ Universities