Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Backed by the power of Caterpillar, SPM Oil & Gas is a global provider of surface frac solutions, bringing you quality products that keep the oilfield moving.

Through a distinguished network of trusted and proven oilfield products, combined with the best minds in the industry, SPM solves and prevents the most common frac site problems for operators, engineers and every vested stakeholder. 

Caterpillar currently has an opportunity for a Sales Coordinator in Singapore. The position is responsible to deliver and enhance customer satisfaction by assisting customers with enquiry, orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base.

What You Will Do: ​

• Provide technical information, entering, and expediting orders whilst handling customer problems with professionalism and diplomacy to deliver an exceptional Customer Experience

• Perform sales support function, e.g., handling customer enquiries, quotations, processing customers’ orders, generating CIPL, invoices, and arranging logistics

• Report Sales data / Enquiries and pipeline activity weekly

• Coordinate and collaborate with HQ and regions on parts availability, supply chain, operations and quality teams

• Follow up sales enquiries and attend to after-sales support requests from customers ensuring customers’ expectations are met, e.g., material certificates, delivery issues and shortages

• Update all relevant data in Syteline to allow statistical data to be accurately tracked

• Produce statistical data and improvement plans where required and report at weekly management meetings

• Deal with Rental and Refurb contracts in conjunction with Sales team

• Manage monthly rental asset movement and ensure accurate data are tracked and process invoices   

• Establish active communication and engagement with sales representatives to ensure that orders are processed promptly

• Handle import and export shipping requirement and arrangements

• Monitor and organize inventory while effectively tracking new services and products for sale

• Maintain accurate inventory record and coordinate with inventory planning

• Coordinate delivery schedule and ensure timely delivery of goods to customer achieving >95% OTD

• Participate in Continuous improvement, Safety initiatives required

• Ensure personal compliance with all Health, Safety policies and company procedures

• Employee is also responsible for performing other job duties as assigned by supervisor from time to time

What You Have:

• Passionate in providing good customer service and experience to customers

• Meticulous and attentive to details

Additional Info: ​

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

    

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

August 23, 2024 - September 5, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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