Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives.  If this sounds like you, take a look at our job openings....We may have your next GREAT OPPORTUNITY!

COMPENSATION

Hourly Minimum - Maximum

$23.00 - $31.00

Our Client Accounts department is seeking a detailed- oriented Advanced Client Representative.

This position will be responsible to provide clerical support to Vice President of Client Accounts by carrying out a wide variety of responsibilities, some of which include handling client inquiries and concerns, assisting with client family accounts, contract entry, running queries and integrity reports.

Duties and Responsibilities

• Professional demeanor, appearance and attitude are required in this position. 
• Daily contract entry including processing complicated transactions related to contracts like property exchanges/trade-ins, funeral policies and funeral goods/services for at-need contracts.
• Answer phone calls including inter departmental and external calls from clients.
• Preparation of funeral conversion worksheet and quoting equities.
• Work with other departments, such as Advance Planning and Memorial Counseling regarding client family accounts.  
• Respond to inquiries regarding accounts via telephone, in person, e-mail, or mail in an accurate and expedient manner.
• Ability to address client family concerns with compassion and empathy in a timely manner. Seek guidance as needed.

Requirements

• High school diploma or general education degree (GED).
• Proficient with Microsoft Word, Teams, Power Point, Outlook and operating a PC. Intermediate to advance Excel skills is a plus.
• Minimum of 1-3 years experience in data entry and/or office experience preferred.
• Ability to become proficient in specialized systems such as HMIS.
• Perform the responsibilities and all related duties in a safe, legal, and ethical manner.
• Must be a team player, flexible and detail oriented with excellent customer service skills.
• Strong organizational skills, ability to multi-task, and excellent oral and written communication skills.
• Ability to multitask in a fast paced environment is required.
• Ability to convey a respectful and empathetic demeanor to client families. 
• Maintain confidentiality of all material and data.
• Valid California Drivers License

DRUG TESTING POLICY

Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

E-VERIFY STATEMENT

Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.  With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment.  E-Verify is not used as a tool to pre-screen candidates.  

For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.

FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.