The Senior IT Operations Specialist will own the end-user technology experience at Calyxo, providing expert onsite support for our HQ and manufacturing facilities. This is a high-visibility role that requires a self-starter capable of managing the full lifecycle of IT assets—from procurement and deployment to security and decommissioning. Beyond day-to-day troubleshooting, this individual will drive process improvements in ticketing, manage specialized engineering software like Solidworks, and partner with HR to build a world-class onboarding and offboarding experience. This role serves as a technical lead and mentor, ensuring white-glove support for all employees, including executive leadership. 

This is a full-time, onsite position located in Pleasanton, CA, requiring presence across our HQ and manufacturing buildings. 

In This Role, You Will: 

Desktop & Systems Administration 

• Serve as the primary administrator for the endpoint environment, managing both Windows and macOS populations. 
• Own IT procurement for all end-user hardware (laptops, peripherals, mobile) and locally installed software, managing vendor relationships, and maintaining accurate inventory levels. 
• Drive endpoint management and security via Microsoft Intune, Defender, and CrowdStrike, including the deployment of security patches, configuration profiles, and application packaging. 
• Manage SolidWorks licensing and perform regular software upgrades to support our engineering teams. 
• Oversee the mobile device environment, including iPad management for field/Clinical Excellence staff and Intune enrollment for BYOD mobile devices. 

User Support & Executive Enablement 

• Provide high-touch support for onsite staff, ensuring rapid resolution of hardware and software issues. 
• Partner with our MSP to coordinate support for remote employees, acting as an escalation point for complex technical issues. 
• Deliver exceptional remote support via Teams and phone for our remote teams, ensuring they have consistent access to SaaS applications and M365 tools. 
• Manage Auth/SSO and connectivity troubleshooting for a variety of enterprise SaaS applications. 

Infrastructure & Process Improvement 

• Collaborate with the People Team to continuously refine and improve the technical aspects of the onboarding and offboarding lifecycle, ensuring a seamless "Day 1" experience and secure asset recovery. 
• Own the onsite collaborative experience by managing AV and Conference Room technology, including Polycom and Logitech Bar systems across Teams and Zoom Rooms. 
• Analyze current ticketing workflows to identify bottlenecks and implement efficiencies that improve overall support response times and user satisfaction. 
• Develop and maintain a searchable library of "self-service" knowledge articles and internal SOPs for common IT processes. 
• Provide mentorship and technical guidance to junior IT support roles as the organization continues to scale. 

Who You Will Report To: 

•  Sr. Director, IT

Requirements: 

• 8+ years of experience in desktop support or system administration, ideally in a high-growth or medical device environment. 
• Expert-level proficiency in the Microsoft M365 stack (Teams, OneDrive, SharePoint, Outlook, Copilot) and Microsoft Intune for endpoint management. 
• Proven experience with IT procurement, asset management, and vendor coordination. 
• Experience partnering with cross-functional teams (like HR or Finance) to build or improve operational workflows. 
• Proven experience with Solidworks installation, upgrades, and license management. 
• Strong familiarity with AV hardware (Polycom, Logitech) and both Teams/Zoom Room configurations. 
• Clear written and verbal communication skills, with the ability to provide "white-glove" service to executives. 
• Must be a self-starter capable of "owning" the end user support function at a site level without the need for constant micromanagement. 
• Full-time employment; must be able to work onsite 5 days a week in Pleasanton, CA. 

What We Offer: 

At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team.  You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture.  You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself.   

We also offer an attractive compensation package, which includes: 

• A competitive base salary of $115,000 - $130,000 and variable incentive plan  
• Stock options – ownership and a stake in growing a mission-driven company 
• Employee benefits package that includes 401(k), healthcare insurance and paid vacation