Summary
Our fast, client-focused, dynamic environment wants your consulting management skills and desire to make a difference. Use Avanade’s tech, innovation and leadership to make a genuine human impact. Enjoy seeing an impact on clients, too, as you solve interesting challenges in a way that’s flexible to your approach to work—and life. Chart your own career path with us.

As a Customer Engineer, you will collaborate directly with customer teams to provide expert advisory services across a range of technologies. By leveraging structured intellectual property (MIP) engagements, you will establish trusted advisor relationships and guide customers towards achieving a healthy and secure state. Together we do what matters.

Key responsibilities

• Design, deploy, configure, and operate Azure Local / Azure Stack HCI environments, ensuring high availability, performance, and security.
• Implement and manage Software‑Defined Networking (SDN) solutions, including Network ATC, to support scalable and resilient hybrid infrastructure.
• Deploy, configure, and optimize Storage Spaces Direct (S2D) and enterprise storage provisioning solutions.
• Enable and manage Azure Arc for Servers, extending Azure management, governance, and monitoring to on‑premises and hybrid environments.
• Architect, deploy, and support Azure Virtual Desktop (AVD) solutions, including host pools, session hosts, profiles, and monitoring.
• Provision, manage, and optimize virtual machines across hybrid platforms, including Azure, Azure Local, Hyper‑V, and VMware.
• Configure and operate Azure Update Manager to provide centralized and compliant patch management across hybrid workloads.
• Implement observability and operational monitoring using Azure Monitor, ensuring proactive issue detection and performance optimization.
• Provide advanced administration, troubleshooting, and lifecycle management for Windows Server environments (2012 R2–2025).
• Design and manage enterprise virtualization environments using Azure Stack HCI/Azure Local, Hyper‑V, VMware, and System Center Virtual Machine Manager (SCVMM).
• Architect and support Azure Hybrid Services, including:
  • Azure Backup and Azure Site Recovery for business continuity and disaster recovery
  • Azure Migrate for discovery, assessment, and migration planning
  • Azure Arc and Azure Monitor for unified management
  • Azure Virtual Machines (IaaS) and Azure Virtual Desktop
• Plan and execute backup, recovery, and migration strategies using tools such as SCDPM, Veeam, Commvault, Carbonite, and Azure‑native services.
• Design and support Azure IaaS architectures, covering virtual networking, storage, compute, resiliency, and performance best practices.
• Collaborate with stakeholders to modernize legacy infrastructure and guide adoption of hybrid and cloud solutions aligned with Microsoft best practices.

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Skills and experiences

• Bachelor’s Degree (or higher) in Information Technology, or a related field or equivalent experience.
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft
• 10+ years experience with customer-facing roles in

Azure Local Deployment and configuration:

• Software Defined Networking Deployments and Configuration 
• Network ATC 
• Storage Spaces Direct Deployments and Configuration 
• Storage Provisioning 
• Azure ARC for Servers 
• Azure Virtual Desktop 
• Virtual Machines 
• Azure Update Manager 
• Azure Monitor
   

Windows Server (Windows Server 2012 R2-2025):

• Virtualization (Azure Stack HCI/Local, Hyper-V, VMware) 
• System Center Virtual Machine Manager - SCVMM

Azure Hybrid Services:

• Azure Backup and Site Recovery 
• Azure Migrate
• Azure ARC
• Azure Monitor
• Azure Virtual Machine - VM
• Azure Virtual Desktop – AVD
• Backup and migration tools (SCDPM, Veeam, Commvault, Carbonite, …) 
• General Azure IaaS platform (networking, storage, etc.) 

Optional Skills 

• Entra ID (RBAC, AuthN/AuthZ, Hybrid identity, Entra ID Domain Services)
• Azure Kubernetes Services – AKS
• Azure PaaS Services (Function App, APIM, Automation)
• Infrastructure as code (Bicep/ARM or Terraform)
• Azure Network security (NSG, BGP routing, ExpressRoute and Gateway)

Relevant Certifications

• Microsoft Certified Systems Engineer (MCSE) or equivalent 
• Microsoft Certified Trainer – MCT or equivalent 
• Microsoft Certified Windows Server Hybrid Administrator Associate AZ800/AZ801
• Microsoft Certified Azure Solutions Architect Expert – AZ305
• Microsoft Certified Azure Administrator – AZ104
• Microsoft Certified: Azure Virtual Desktop Specialty – AZ140

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