JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

• Career development with an international company where you can grow the career you dream of.

• A company named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Position: Technical Application Specialist - Málaga

1. Primary Objective of Position

·       The Application Specialist is responsible for delivery of customer operator training and coaching in Abbott training facilities and onsite and providing on-site assay implementation, application support, and application troubleshooting on Abbott Systems.

2. Major Accountabilities

·       Ensures that all activities are performed in compliance with quality system requirements.

·       Deliver customer operator training in Abbott facilities or on-site.

·       Perform new instrument and assay implementations through Test Of Record (TOR).

·       Perform on-site assay investigation, troubleshooting and operator training and coaching.

·       Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and resolution rates.

·       Travel extensively within the service area.

·       Act as a trusted partner and technical advisor to customers.

·       Maintain the laboratory workflow optimized making track software (TSM & TWM) adjustments if needed.

·       Work with customers to ensure the entire Abbott solution is being utilized as expected, maximizing instruments performance and testing capabilities.

3. Education

·       Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

4. Background

·       Proven track record in a similar position supported by management and customer references

·       Successful engagement with customers, specifically lab staff.

·        Strong communication, coaching and training skills.

·       Technical expert for product line responsibility.

·        Strong experience in use of analytical and software tools.

·       Good English and computer skills.

5. Impact of position

·       Deliver customer operator training and coaching in Abbott training facilities and onsite and providing on-site assay implementation, application support, and application troubleshooting.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

CRLB Core Lab

        

LOCATION:

Spain : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 50 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable