With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles and leading change to create sustainable value for members by being the driving force for a better WA   

The role of Onboarding Team Manager within our Contact Centre focuses on creating a high-performing and engaging learning environment that supports employee competency and delivers excellent member outcomes. This role is based across our Joondalup and West Perth offices.

What will you be doing: 

You’ll lead, coach and inspire new consultants in providing excellent member experiences as well as:

• Monitor and support performance measures to ensure training is effectively embedded and consultants are set up for ongoing success.

• ·Monitor quality standards and ensure compliance with product and legislative guidelines. 

• Drive engagement through targeted initiatives, campaigns, and continuous improvement projects.

• Support the recruitment and selection of new Member Solutions Consultants.

• Build highly engaged teams that are connected to RAC’s purpose, vision, and values.

• Build strong relationships with stakeholders, including Operations and support teams. 

 What we are looking for: 

As a member-based organisation, alignment to our values is essential, in addition to: 

• A seasoned customer service professional with leadership experience in a busy, multi-tasking contact centre environment 

• Strong leadership and interpersonal skills with the ability to motivate and develop team members 

• Experience or exposure in interviewing and recruitment of new team members

• Experience in managing KPI’s and coaching to drive improvement  

• Creating a cohesive and collaborative work environment  

• Excellent communication skills with the ability to listen & relate well to others

• Ability to demonstrate empathy and resilience in difficult situations 

• Strong computer literacy and ability to use many applications at once whilst having engaging conversations 

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What Can We Offer You?

A career at RAC is more than just a job. We’re passionate about our people and committed to creating an environment that supports growth, diversity and wellbeing. You’ll enjoy:

• Access to exclusive RAC member benefits

• Flex@RAC – our flexible working program

• A strong Diversity & Inclusion strategy

• Generous discounts on insurance and free roadside assistance

• In-house health and wellness programs

• Competitive salary + super, with the option to purchase additional leave

• A vibrant Social Club with over 900 members!

If you are interested in shaping the experience and success of our new team members, we encourage you to apply!