Posted:
8/21/2024, 1:43:10 PM
Location(s):
Minnesota, United States ⋅ Eden Prairie, Minnesota, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
C.H. Robinson is looking to add a Senior Collections Representative to our team. In this role, you will work with high-volume customers and offices to resolve complex issues and collect on escalated aging invoices. You will serve as an invaluable resource, providing guidance and support to team members with less experience. This is an exceptional opportunity to not only build strong relationships with assigned customers and C.H. Robinson offices, but also to showcase your critical thinking skills in resolving challenging collections issues.
Responsibilities:
Provide excellent customer service and maintain positive relationships with customers
Utilize advanced skills and expertise in various processes, procedures, and systems to recover aging invoices
Analyze data to identify and solve complex problems
Collaborate with stakeholders to enhance efficiencies and achieve targeted results
Contribute ideas for process improvement based on identified themes and a comprehensive understanding of the bigger picture
Develop professional relationships with internal and external customers, ensuring timely and professional service
Continuously develop skills, expand collections knowledge, and build business acumen
Support in the training and mentoring of team members in best practices and strategies
Coordinate and oversee the completion of all accounts and assigned responsibilities
Assist with special projects and ad-hoc assignments as directed
Required Qualifications:
High School Diploma or GED
Minimum of 4 years of experience in collections, cash applications, credit, accounts payable, or related finance roles
Preferred Qualifications:
Proficiency in Microsoft Office Suite
Effective and flexible communication skills
Strong customer service and interpersonal skills
Demonstrated critical thinking abilities and the capacity to make sound decisions
Ability to thrive in a fast-paced, professional environment
Proactive approach and persistent work ethic
Valuing a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
Website: https://chrobinson.com/
Headquarter Location: Nogales, Arizona, United States
Employee Count: 10001+
Year Founded: 1905
IPO Status: Public
Industries: Logistics ⋅ Supply Chain Management ⋅ Transportation