Why Join Us? 

For us, what matters most is excellence. We are caring professionals, people who live, work and dedicate themselves to the communities within New Jersey and Pennsylvania. As such, we strive to provide a sanctuary of excellence, precision, thoroughness and genuine compassion. We also take a whole-person approach to patient care and treatment, tailoring all that we do around their unique needs. And we do all we can for patients, going the extra mile to see that they’re supported, informed and getting the one-on-one care and service they deserve.

The Triage/Medical Secretary assists physicians, nurse practitioners, physician assistants and nurses so they may quickly and effectively provide health care to their patients. The Triage Secretary is responsible for scheduling patients, coordinating patient care with other healthcare facilities, and collaborating with home services.

Essential Duties and Responsibilities (as applicable)

• Ensure all phone calls are addressed in an appropriate and timely manner by answer incoming calls to Triage; reviewing calls left in voicemail box regularly; and assisting other Triage staff by returning all phone calls as requested
• Call/contact patients as requested by MDs to provide lab and test results
• Process all paperwork and faxes received from Triage and Operators in a timely manner
• Enroll patients and document in treatment plan
• Enroll patients in pharmaceutical programs
• Assist with authorizations from prescription phone line, completing prior authorizations for narcotics
• Scan approved authorizations into chart, following up with pharmacy and patient to advise
• Initiate hospice, VNA and physical therapy papers
• Prepare prescriptions for Durable Medical Equipment
• Process lab work and prescriptions
• Work with MDs to ensure patients receive appropriate clearance for surgery
• Coordinate patient care with other healthcare facilities, communicating with MD and other facilities to ensure required medical paperwork signoff and completed
• Respects and maintains the patient’s right to privacy by protecting confidential information by adhering to HIPAA guidelines
• Comply with all State, Federal and Local Regulations
• All other duties as assigned

Miscellaneous

• Demonstrate good oral and written communication skills
• Demonstrate exemplary customer service skills
• Possess good analytical judgment and the ability to pay close attention to detail
• Demonstrate good problem-solving skills and the ability to work under pressure
• Demonstrates the ability to work well with peers while ensuring a strong cohesive team
• Follows the chain of command appropriately when necessary