Posted:
9/3/2024, 6:48:26 AM
Location(s):
California, United States
Experience Level(s):
Senior
Field(s):
Growth & Marketing ⋅ Sales & Account Management
Workplace Type:
Remote
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Marketing & CommunicationsJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Who We Are:
At Salesforce, we are the Customer Company – we inspire the future of business with CRM + AI + Data + Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place!
The Customer Reference Program facilitates conversations between influential customers and potential customers to learn about their success journey to accelerate deals and ultimately impact sales for the business globally. While Salesforce helps facilitate these conversations, Salesforce is not in the room, allowing for authentic, transparent conversations between our customers and ultimately building trust with Salesforce. This program is one-of-a-kind at Salesforce. Customer Reference Programs are defined within the industry as peer-to-peer marketing.
Role & Responsibilities
Develop a pipeline of customer references to be used in both 1:1 and 1:few engagements
Build relationships with internal partners and stakeholders including Sales, Customer Marketing, Enablement, Product Marketing
Manage & host Customer Roundtables without Salesforce “in the room”
Manage and fulfill incoming Deal Support Request’s from Salesforce’s CRM
Facilitate 1:1 Customer Reference conversations
Identify new customers to serve as references and add qualifying information to our database
Track all Customer Reference activity and outcomes
Execute any enablement initiatives for awareness and promotion of the program
Promote Pipeline/ ACV results after 1:Few customer reference meetings
Fulfill requests for Reference Recordings and maintain an updated repository of their recordings in Highspot
Provide expertise to grow and manage the program
Qualifications
Marketing professional specializing in customer marketing/advocacy/success programs with the expertise to build, establish and manage these programs. Having already supported programs in several organizations, they bring their industry knowledge into Salesforce to launch, build and grow the Customer Reference Program at a global scale.
4-7 years of experience in Customer Reference Management & Advocacy
4-7 years of experience in High-Tech industry
Exposure to a diverse portfolio of organizations & programs
Strong initiative and drive to build, establish & promote a new program
Detailed oriented to duplicate & execute proven successful processes
Experience using Salesforce CRM a plus
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $100,100 to $137,600.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.Website: https://www.salesforce.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 10001+
Year Founded: 1999
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Apps ⋅ Cloud Computing ⋅ CRM ⋅ Enterprise Software ⋅ Information Technology ⋅ iOS ⋅ Mobile Apps ⋅ SaaS ⋅ Sales Enablement ⋅ Software