Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.
Have you built extensive domestic heat pump installation knowledge and experience on the tools and are now looking for a change of direction into helping and coaching people in a cosy office environment? If so, we have a great opportunity for you!
We’re expanding our Heat Pump sales and support team and we're looking for an experienced heating engineer, who will be responsible for office based support for our sales and install coordination teams. Using your in depth knowledge of domestic heating systems and set up you will help the team progress customers through our survey and sales journey. You’ll answer technical questions, provide ongoing training and coach others on how to deal with varied technical queries. You will be based in our welcoming and modern Manchester City Centre office and work directly with our internal low carbon product survey, sales & install support teams to make sure we can deliver on our aim of installing thousands of heat pump systems into domestic properties across the country.
Mentoring the teams to help them build their own knowledge whilst leaning in and providing solutions to customers' questions in a key part of the role. You do not need any sales experience but you will be great at communicating with non-technical sales people to translate clearly the messages they may need to cascade to customers. You will also support, where needed, with talking to our customers when they need that additional technical reassurance. Your role is being a technical expert, being an excellent communicator and having the ability to develop people to advance their own knowledge and competence.
We’re looking for people with high technical installation experience in heat pumps, a genuine skill for helping others and a passion for bringing to life the benefits of low carbon heating. Additionally, having rigour and confidence to make accurate decisions, knowing that the satisfaction and experience of our customers is at stake, is an absolute must.
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.