Position:

NPI Business Operations Associate Manager

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

The NPI (New Product Introduction) Business Operations Associate Manager will be responsible for managing the overall NPI operations function. Including driving material demand, booking orders for manufacturing, shipping orders to customers. Role requires a highly responsive individual who can help problem solve.

What You’ll Be Doing:

• Organizes team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs. 

• Implements service and team strategy plans and goals in collaboration with other teams/customers.

• Coaching & training of team.

• Review business performance metrics, provides governance and resolution support.

• Implement and drive documentation and reporting of key metrics and results.

• Coordinates and supervises the daily activities of business or technical support or production team.

• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors

• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.

• Accountable for the results of medium-sized routine support or production operations teams.

• Solves problems based on practice and precedent.

• Trains team members and provide input to employee performance evaluations.

• Responsible for managing overall NPI operations. Including driving material demand, booking orders for manufacturing, shipping orders to customers.

• Responsible for ensuring any order related issues during NPI are resolved.

• Responsible for evaluating readiness of projects from operations perspective are ready to be transitioned to production.

What We Are Looking For:

• Typically requires a 4-year degree and a minimum of 5 years related experience; or equivalent work experience.

• Strong attention to detail and ability to navigate ambiguous situations.

• Intermediate knowledge of MS Excel.

• Ability to communicate fluently in English.

• Experience managing material for manufacturing.

• Experience using ERP systems.

• Experience with NPI preferred.

Work Arrangement:

• Hybrid: 3 days in office / 2 days work from home

What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

    • 30 days of Christmas bonus
    • 40% vacation premium
    • 12 vacation days plus 2 floating days
    • Vision and Dental Assistance
    • Life Insurance
    • Healthcare Insurance
    • 10% Food/Pantry Vouchers
    • Restaurant Vouchers
    • 13% Savings Fund
    • Access to Arrow’s Employee Discount Program
    • Growth Opportunities, and more!

#LI-HN1

$41,041.67 - $44,550.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)