We are looking for a Planner to support our Installation Teams by scheduling engineers, managing appointments, and ensuring efficient service delivery. You’ll play a key role in maximising productivity and delivering a smooth customer experience.
 

What we offer
 

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  o Pension plan (up to 7% employer match)
  o Life assurance
  o Employee assistance program
  o Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Dress Down Fridays: Casual attire to wrap up the week
 

What you’ll do:
 

• Plan and schedule engineer workloads to maximise efficiency
• Handle inbound and outbound customer calls
• Work closely with Field Managers to resolve scheduling issues
• Coordinate materials and subcontractors to avoid delays
• Provide engineers with job details and support field activity
• Schedule follow-up appointments and process additional work
 

What we’re looking for:
 

Must-Have:

• Previous customer service experience
• Basic IT skills
• Strong organisational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
 

Nice-to-Have:

• Experience in planning or scheduling roles
• Knowledge of a service or engineering environment
 

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