Practice Group / Department:

People Technology, Data & Insights team

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. 

Job description

The People & Culture Department

The People and Culture department at Norton Rose Fulbright comprises Human Resources, Talent & Resourcing, Diversity & Social Impact, and Learning and Development.

The Role

Reporting into the HRIS Lead you will provide dedicated Workday support to the EMEA region partnering with the business and people and culture teams to help with customer queries relating to Workday, as well as support projects to optimise Workday and maximise systems usage.

Key Responsibilities

• Triage, diagnose, and assign/resolve issues originating from end-users and business process events.
• Work collaboratively with People and Culture teams to gather and define requirements, offering recommendations through a consultative approach.
• Create Surveys and Questionnaires where there is a business need.
• Oversee the change request process in accordance with internal governance procedures. Document changes, design, test and implement solutions and ensure ease of adoption.
• Work with People and Culture Project teams as and when required to provide input and assistance in various aspects of project portfolios.
• Support with an audit of Workday’s current setup, structure and data and provide input on clean-up and best practice.
• Communicate changes, update work instructions and produce guidance documentation.
• Troubleshoot system integration issues, work closely with IT to support new integrations.
• Support general maintenance and configuration across multiple Workday modules.
• Support training and engagement to ensure our key stakeholders are fully utilizing Workday.
• Work with People and Culture to design, build, test and deploy Workday reports and dashboards using Workday Reporting.
• Support mass data requests using EIBs to create efficiencies for cyclical system updates throughout the year.
• Proactively monitor new features released by Workday and advocate for appropriate adoption plans. Create, review and participate in functional and regression testing for all system fixes, upgrades, patches, and other maintenance—including bi-annual Workday releases and new system features.

Skills and Experience Required

• Hands-on Workday experience specifically with the configuration of Core HCM. Some configuration experience of one other module, for example the Workday Recruitment, Absence, Advanced Compensation or Talent modules, would be preferable also.
• Previous exposure to Workday optimisation or implementation projects.
• Have a keen eye for detail during configuration and testing activity. 
• Be improvement oriented. 
• Workday HCM certification or Pro accreditation will be an advantage.
• Able to multi-task, manage work under pressure and deliver to agreed deadlines.
• Discrete, maintaining confidentiality of data and departmental security.
• Keen to work collaboratively and be an active team member.
• Ability to work independently and use initiative to research solutions with minimal guidance.

#LI-KM2

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.