Lead the development and implementation of the wireless technology roadmap, aligning with business goals and industry best practices. Stay current of industry trends and emerging technologies in the wireless space.  Research, evaluate, and recommend new and emerging wireless tools and technologies. 

Leadership/Team Skills-Design and implement scalable, secure, and reliable wireless solutions, including wireless controllers, wireless access points, wireless endpoints, mobile communication devices, RTLS devices, etc.  Oversee the integration of wireless devices with existing IT infrastructure and applications.  Participates as a leader and as a team member.  Values and integrates ideas of others.  

Schedule Awareness/Commitment to Task- Completes all assigned tasks within the time and budget allocation.  Promptly informs supervisor of any significant events that would result in schedule delays.  Provides expert technical support for wireless systems, troubleshooting issues, and resolving incidents escalated by team members.   Upgrade/swap equipment for appropriate lease cycles and work with supervisor on budget needs. 

Monitor system performance and optimize for optimal user experience.  Completes or assists with new equipment set up, connections, granting access to resources on the network, troubleshooting and analysis of wireless devices and network hardware. 

Product/Customer Support-Is sensitive to the needs of internal and external customers.  Responds in a timely manner and treats customers with respect.  Interacts and communicates with the IT Support Center in a timely, effective, and professional manner.  

Performs off-hours maintenance including taking wireless hardware down periodically and applying software updates.  Coordinates these recommendations and changes with the Supervisor, appropriate Network Engineers, and appropriate users.  Submits appropriate change management requests for any changes made.   

Collaborate with IT team on various projects to enhance wireless infrastructure.  Document wireless networks and maintain accurate records of configurations and changes. Develop and maintain comprehensive documentation for wireless systems. 

Design and deployment of wireless networks, including site surveys and equipment selection.  Support the configuration and optimization of wireless devices to ensure optimal performance and coverage.  Conduct testing and troubleshooting of wireless systems to identify and resolve issues. 

Works closely with IT Security to ensure appropriate security configurations and standards are in place, and exceptions are documented.  Assists IT Security in performing risk and vulnerability assessments on wireless network devices and ensuring security measures are appropriate and effective. 

Documents tasks/incidents in the task tracking system which includes details of processes, solutions, and time required to complete the task.  Utilizes and updates asset management system to track Health System assets.