Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Complex Sales Engineer 5, Public Sector is responsible for developing solutions with Comcast Business’ full suite of WAN and Managed Network Services focused on Fortune 1000 as well as state and local government clients. The Complex Sales Engineer 5 is a technical lead on the account team responsible for understanding customer technical and business requirements and provides proposal preparation support and technical presentations to customers. Works with customers to build relationships and ensure the Comcast Business sales and internal support teams understands the customers' current network and provide solutions that meets or exceeds expectations. Acts as a technical expert in own area within the organization and may work independently or as part of a team on more complex projects. Provides mentoring and guidance to more junior team members. May be responsible for leading a project team, but does not directly manage people.

The Complex Sales Engineer 5 is a remote role with around 25% anticipated travel. The ideal candidate will reside in the eastern or central part of the US to best support clients in the eastern and central time zones.

Job Description

Core Responsibilities

• Develop solutions leveraging Comcast Managed Network Services portfolio including Managed Broadband, Managed Router, Managed WiFi, Managed Security, Unified Communications and Metro Ethernet products.
• Drive customer broadband aggregation solutions within Comcast presales process by clearly defining customer desired and minimum bandwidth requirements, customer preference for surveys, single vs. distributed billing, timelines and type of detailed proposal response.
• Documents, via diagrams and writing and presents the solution to the customer describing the benefits of the solution and build relationships with customers as a trusted advisor.
• Assist in the preparation of RFP's, designing cost-effective solutions plus solving configuration challenges through the standard or Individual Case Basis (ICB) process.
• Collaborate with Sales, Network Engineering and Solutions Architecture, Product Management and Marketing teams to fully support the Presales Effectiveness of the Sales Engineering teams.
• Participate in strategic and tactical account planning.
• Possess and maintain the business acumen to anticipate future trends, competitive landscape, understand how organizations generates profits and manages cost and translate market knowledge into business opportunities.
• Review all technical aspects for quality of an opportunity documentation before the opportunity is accepted as sold.
• Lead the introduction of a new product, process or technology within the Comcast Business Sales Engineering community.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

 

Preferred Qualifications

• 10+ years of sales engineering experience within the telecom sector with expertise in Managed Services and SD-WAN.
• Experience supporting multiple accounts, direct and indirect, across a large geographic footprint with the ability to multitask across multiple opportunities, RFPs and projects.
• Expertise articulating complex solutions requirements with senior leaders across multiple organizations (Sales, Service Assurance, Service Delivery, Contracts, Legal, Solutions Architecture, etc.).
• Proven success in meeting customer deliverables and expectations on time with high degree of accuracy.
   

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

 

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Managed Service Providers, Pre-Sales Engineering, Sales, Sales Engineering, Solution Engineering

Compensation

This job can be performed in Illinois, and New Jersey with a Pay Range of $105,000.00 - $192,500.00

Targeted Commission: $36,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Certified Meraki Network Associate (CMNA) - Cisco Systems, Inc., Fortinet Network Security Expert Program - Professional (NSE-4) - Fortinet

Relevant Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.