Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life. 

Graco has excellent opportunities available to individuals who want to be part of fast-moving, growing company – especially candidates committed to quality, innovation and solving customer problems. Graco was proud to be named a Best Place to Work in Manufacturing and Production by Fortune Magazine in 2016, 2018, 2019 and 2021. 

The Manager of Inside Sales and Sales Operations is a leadership role responsible for managing an inside sales team, developing tools to support outside sales teams, and optimizing administrative processes to enhance sales productivity. This role involves overseeing the inside sales function, managing relationships with key distributors and B customers, and ensuring the effective execution of sales strategies.  

What You Will Do at Graco  

Inside Sales Operations Strategy

• Create and define sales processes to remove roadblocks and obstacles among category sales, channel sales and distributor partners.

• Capture current sales environment, identifying opportunities to bridge gaps between and build partnerships among sales teams and regions. Manage global pricing and spec projects, ensuring accuracy and consistency amongst sales teams.

• Manage contract activities with key accounts and channel partners, establishing opportunities for aftermarket and servicing partnerships.

Inside Sales Management

• Develop global strategy for inside sales and processes that support overall alignment with divisional sales goals. 

• Ensure that inside sales initiatives are effectively executed and aligned with category sales, channel sales and marketing strategies. 

• Establish strategies for inside sales opportunities and partnership among different regional environments.

Sales Tool Development and Analytics

• Develop tools to support outside sales, reduce administrative work.

• Leverage technology to streamline sales processes, improve efficiency, and enhance overall sales performance. 

• Develop and manage sales performance metrics and dashboards to track progress, identify trends, and drive data-driven decision-making. 

• Set and execute strategy for CRM and other sales enablement tools in partnership with corporate and divisional marketing teams.

• Prepare and present regular reports on sales performance, tool effectiveness, and distributor/customer activities. 

• Support the sales planning process by providing data-driven insights and recommendations to inform sales strategies and targets. 

Customer Engagement and Management 

• Develop and execute strategies to effectively manage and grow relationships with B customers, driving sales and ensuring customer satisfaction. 

• Provide support and resources to distributors and B customers to facilitate successful sales outcomes and address any challenges. 

• Analyzes customer and distributor feedback to refine sales strategies and improve processes. 

Cross-Functional Collaboration 

• Work closely with outside sales and marketing to ensure alignment and effective collaboration. 

• Identify opportunities for process improvements and collaborate with other departments to implement enhancements. 

Team Leadership 

• Lead, mentor, manage and oversee recruitment for a team for inside sales and sales operations ensuring alignment with organizational goals. 

• Drive team performance by setting clear goals, providing ongoing feedback, and facilitating professional growth opportunities. 

• Establish, manage, and be accountable for the annual inside sales and sales operations budget, ensuring effective allocation of resources and alignment with organizational strategic objectives. 

What You Will Bring to Graco  

• Bachelor’s degree in Business, Sales, Marketing, or a related field. An MBA or equivalent advanced degree is preferred. 

• 7+ years of experience in inside sales and sales operations or a related field 

• Excellent leadership skills; 2+ years of team leadership experience preferred.  Experience in developing tools and resources to support sales teams and reduce administrative tasks. 

• Analytical mindset with the ability to establish standardized data analysis and reporting for leaders across the division and organization.

• Strong ability to manage channel and distributor relationships and drive sales growth with B customers. 

• Excellent leadership, communication, and analytical skills. 

• Proficiency in sales tools, CRM systems, and technology integration, and ability to set performance metrics and drive data-drive decisions to improve effectiveness. 

• Ability to travel approximately 30% of the time, both domestic and international 

Accelerators  

• Global industrial manufacturing experience and knowledge.  

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Proven Quality. Leading Technology. Launch your career with Graco!

Graco offers attractive compensation, benefits and opportunities for both professional development and career progression. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k) and tuition reimbursement.

Our expectations are high. That's why we are always looking to hire the brightest and the best!