Posted:
3/24/2026, 6:44:56 AM
Location(s):
Minnesota, United States ⋅ Duluth, Minnesota, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Medical, Clinical & Veterinary
Primary Duties & Responsibilities:
Acts as a liaison between physicians and patients, fielding phone calls, follow-up with patients, referring physicians and their support staff, clinical justification for insurance reimbursement of patient medication, answering questions, scheduling outpatient office visit appointments, and communicating lab results.
Schedules tests and procedures; coordinating schedules with inpatient and outpatient nursing staffs, patients, and physicians. Completes necessary paperwork accurately and thoroughly. Makes appropriate phone calls and coordinates those involved in successfully providing outpatient as well as inpatient care.
Explains pre- and postoperative instructions to patients and calls patients with test results.
Assists physician in outpatient office setting and assists in supporting the physician follow-up plan for the patient during their office hours.
Aids in the updating and data entry in electronic medical records.
Promptly alerts physicians of abnormal test results.
Assists in the assessment, monitoring, and termination of prescribed tests.
Observes, monitors, and responds appropriately to changes in patient treatments.
Participates in development, implementation, and evaluation of patient care plans with other members of the patient care team.
Answers phone, screens and routes calls providing information in accordance with Division policy.
Provides assistance in the day-to-day administration of physician practices.
Arranges and coordinates meetings as requested.
May be asked to help cover in the absence of other supportive staff.
Maintains a physician clinical and administrative schedule.
Occasional clinic work with direct patient care may be required.
Other duties as assigned.
Patient Care Duties
Interacts directly with patients in the clinical office and completes clinical tasks which may include obtaining vital signs, completion of EKGs, phlebotomy, and performance of CLIA waived tests, for example, HgbA1C testing, pregnancy tests, etc. (tasks vary according to the department specialty.)
Documents appropriately and accurately in EMR.
Prepares for office hours by ensuring each exam room is clean and adequately stocked.
Assists with examinations, procedures and lab tests. Observes, monitors, and responds appropriately to changes in patient treatments.
Reviews patient data and communicates pertinent information to superior in a timely manner, charting entries appropriately.
Administers medications as prescribed within state and facility guidelines and performs CPR when required.
May be asked to help cover in the absence of other supportive staff
Monitors supply inventory, ensuring adequate supplies, equipment, or garments are available and that they comply with regulations.
Cleans and stocks exam rooms, provider areas and other clinical space. Sterilizes equipment as required.
Performs quality controls for all point-of-care testing in compliance with CLIA, WUSM, and EH&S recommendations and guidelines.
Monitors and records temperatures for all refrigerators located in clinical areas, in compliance with VFC and departmental guidelines.
Working Conditions:
Job Location/Working Conditions
Normal office environment
Exposure to blood-borne pathogens
Requires protective devices
Patient care setting
Direct patient care setting
Physical Effort
Typically sitting at desk or table
Typically bending, crouching, stooping
Occasional lifting (25 lbs or less)
Equipment
Office equipment
Clinical/diagnostic equipment
Education:
P.N - Diploma In Practical Nursing - Licensed Practical Nurse
Certifications/Professional Licenses:
Work Experience:
Skills:
Driver's License:
Required Qualifications:
Current LPN licensure in the state of Missouri and/or Illinois depending on location or received within 3 months from date of hire.
Basic Life Support certification must be obtained within one month of hire date.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements)
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
Work Experience:
Skills:
Clinical Care, Emergency First Aid, Epic EHR, General Nursing, HIPAA Compliance, Human Physiology, Interactive Communication, Medical Care, Medical Terminology, Medical Testing, Organizational Processes, Performing EKGs, Professional Etiquette, Vital SignsFor frequently asked questions about the application process, please refer to our External Applicant FAQ.
If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
Website: https://ifebp.org/
Headquarter Location: Brookfield, Wisconsin, United States
Employee Count: 51-100
Year Founded: 1954
IPO Status: Private
Industries: Human Resources