---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Service Delivery Ops Specialist WORK SETUP: Return to Office RESPONSIBILITIES: • Oversee daily operations within the Revenue Cycle Management Team, ensuring accurate and timely billing, collections, and resolution of payer-related issues. This role ensures KPIs, and compliance standards are met, while coaching and developing staff in line with Accenture policies and Adapt Health service processes. • Performs regular performance management steps in managing team performance • Responsible for ongoing staff performance tracking; daily, weekly and month to date. • Schedules 1x1 coaching sessions as needed, discusses with the associate goals and objectives required, documents all discussions, and sets time frame to meet goals and provides timely follow-up with the associate. • Derives data from client system and looks at current inventory levels to establish action items • Reviews quality data (client audits and desk level audits) and analyzes root causes with team for action planning • Oversee goal setting or all associates at the start of the fiscal year in compliance with the annual review process. • Identify and enroll associate’s in performance Improvement Plan (PIP) as needed and have supporting data ready (performance, qualitative as well as coaching documentation) • Meets or exceeds all performance metrics. Responsible for associates’ production and quality targets. • Oversee and coordinate special projects as needed OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS: • Standard CL9 TL profile • At least 5 years’ relevant experience in service delivery and/or voice work • At least 3 years supervisory experience • No domain; open to any industry • Experience in Health and RCM is good but not required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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