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Job Description Summary:

We are looking for a customer centric, motivated and positive Customer Success Manager to join our Customer Success Management team. As a Rocket Customer Success Manager, you work cross functionally to engage and optimize our customer interactions and assisting our customers to meet their goals and objectives. You will play a crucial role in engaging with our customers to ensure they are getting the maximum value from their Rocket investments, tracking successes and regularly reviewing their business needs. This is a tremendous opportunity to impact our CS organization as we strive to meet our growth goals for customer renewals and expansion, but also provides a unique opportunity to help shape and contribute to the growth and optimization of our team. Spanish and Portuguese are required.

Essential Duties and Responsibilities:

• Research and understand product usage for assigned customers
• Begin to take ownership and coordination of Customer Risks and follow up actions
• Work within the Gainsight platform to ensure all customer inputs are addressed
• Learn about Rocket’s products, customer base and processes
• Coordinating cross-functional teams within Rocket to provide for our Customer’s needs and foster positive experiences
• Begin to develop follow up for customer relationship building and develop an understanding of our customers business in relation to their usage of Rocket products.

Required Qualifications:

• 2+ years of experience in Customer Success, Account Management, Business Development or another customer facing role.'
• Bachelor’s Degree, or equivalent experience
• Portuguese and Spanish language skills
• Strong executive presence and communication skills
• Experience working with cross-functional teams (Sales, Marketing, Product, Support)
• Committed to Rocket’s core values of empathy, humanity, trust and love

Preferred Qualifications:

• Gainsight Experience
• Mainframe background

The base salary range for this role is $73,253.00 - $91,566.50 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

• Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)

• Healthcare coverage options to fit you (and your family’s) needs

• Retirement savings, with matching contributions by Rocket Software

• Life and disability coverage

• Leadership and skills training opportunities

• Two paid work days for off-site training

EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected].  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!