Company:

Marsh

Description:

Mercer is seeking candidates for the following position based in the Philippines office:

O&T Team Lead

What can you expect?

• Embark on a journey of career growth and acceleration with an award-winning Fortune 500 company.

• Unparalleled opportunity to be part of a dynamic Benefits Operations team at Mercer Marsh Benefits.

• Exceptional training and development initiatives as well as exposure to a wide range of learning avenues that one can tap into to reach their full potential.

What is in it for you?

• As an O&T Team Lead, you are required to manage a team to ensure the appropriate delivery of Billing Management

• You will be working with the rest of the Service Delivery Teams to ensure processes are aligned

• Ensure that monthly New Business and Renewals are sent to clients within SLA and send to appropriate teams for revenue recognition and revenue collection

• You will be exposed to Fiduciary responsibilities

We will count on you to:

• Manages team to ensure the appropriate delivery of Billing Management and tools

• Maintains oversight of team processes and systems.

• Conducts work at the tactical level, approves operational work streams and resolves escalated issues as required to ensure timely and strategic delivery.

• Develops and maintains standardized operations and procedures for team.

• Oversees and makes recommendations about employment related matters; Identifies staffing needs, prepares job descriptions, and provides feedback and developmental guidance.

• Conducts performance appraisals, monitors staff functions, monitors workload and projects of team members to ensure projects are aligned by resources, capacity and skills required.

• Provides input into hiring, promotion, salary and bonus decisions; Provides feedback mentors employees.

What you need to have:

• Recognised bachelor’s degree holder

• 3-5 years of post-qualification experience in Operations, preferably Benefits Operations

• Demonstrable experience within collections department environment

• Proven Credit Management and Supervisory experience

What makes you stand out?

• Knowledgeable with Billing Management

• Days Receivable Outstanding, Time to Invoice etc.

• Experience in Client management.

About MARSH / MERCER:

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.