The Operations Team Lead works to support the overall functions of the mail receiving and document scanning teams. This position requires a strong attention to detail and a high level of organization. Applicants should have experience with managing a team with tight deadlines in a highly compliant environment and be able to assess workload and shift priorities quickly. 

Position Responsibilities & Essential functions 

·       Manages daily activities of individual contributors performing similar tasks in a department 

·       Develops and directs work schedules and monitors workflow to achieve established goals and objectives  

·       Train and mentor new and less experienced document control specialist 

·       Builds and maintain a high performing team 

·       Coaches and mentors team performance via on-on-ones, goal setting, performance plans, career planning and development 

·       Interviews and evaluates potential new hire candidates, making hiring decisions and filling open positions 

·       Monitors employee productively, attendance, and overall job performance; administer progressive discipline as needed working in conjunction with HR 

·       Ensures all employees adhere to Ca DMV and Company policies at all times 

·       Ensures all work performed follows all required CA DMV established protocols 

·       Provides department KPIs 

·       Provides CA DMV with all required monthly reporting  

·       Able to handle complex calls from customers, providing guidance and coaching to solve their issues 

·       Works with customers to research and resolve issues as needed while driving customer satisfaction 

Qualifications & Job Requirements  

• 3+ years of experience leading teams in a high volume transactional environment 
• 2+ years supervisory experience managing teams, deadlines, and outcomes
• 2+ years operations  experience involving direct customer contact 
• Good verbal and written communication skills
• Ability to interact with higher levels of management 
• Able to develop, train, mentor and discipline subordinates as well as resolving conflicts 
• Ability to interact with both internal and external customers, resolving issues and maintaining relationships 
• Ability to create new workflows and improve processes
• Strong analytical skills 
• Effective problem-solving skills
• Computer literate in MAC and PC
• Excellent verbal and written communication skills 

Salary: $70K - $80K

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.