Biologics by McKesson Mission 

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at time. 

Position Description 

As a Cell and Gene Sr. Manager, CGT Operations, you will have the opportunity to make a significant impact on patients' access to life-changing therapies, while navigating the complexities of the treatment journey. If you are passionate about healthcare and are driven to improve patient outcomes, we invite you to apply for this exciting role. 

We are seeking a compassionate and dedicated Sr. Manager, CGT Operations to join our team. As the Sr. Manager, CGT Operations, you will play a crucial role in aiding and guidance to patients undergoing cell and gene therapies. You will serve as a primary point of contact for treatment centers, patients, and their families, providing coordination of care throughout the treatment journey. 

Key Responsibilities  

• Leadership: Lead an operational team directly responsible for supporting Biologics by McKesson CGT customers including, but not limited to supporting day-to-day activities, delegating assignments, developing team skills, establishing baseline goals, and motivating the team. Ensure team goals are aligned with overall organizational strategies.   

• Customer Engagement: In conjunction with the sales team, prepare and present solutions to prospective and current customers providing operational expertise. Participate in general customer capabilities discussions, solution discussions, and building ongoing customer relationships utilizing industry expertise to aid in educating customer on best practices as well as uncovering latent needs to support their customer base.   

• Single Point of Contact: Act as the primary point of contact for assigned treatment centers including onboarding, regular status updates regarding pending cases, and general inquiries. Develop and maintain strong relationships with key stakeholders within the treatment center. Maintain detailed records of engagement activities, including status, next steps, and any issues encountered during the process.  

• Patient Support: Provide guidance and support to patients and their families regarding insurance coverage, reimbursement options, distribution, and financial assistance programs. Collaborate with cross-functional teams, including healthcare providers, market access, billing department, and patient advocacy groups, to streamline processes and improve patient access to cell and gene therapies. Resolve service-related issues promptly and effectively.  

• Compliance and Regulations: Stay up to date with evolving services offerings, insurance regulations and policies related to cell and gene therapies, ensuring compliance with all relevant guidelines.  

Minimum Requirement

Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.

Education

Associates and/or experience in related field, relevant certifications or training in case management, health insurance, or reimbursement processes.  

Critical Skills 

• 9+ years within specialty pharmacy, rare disease, or other relevant industry services and 1+ years of supervisory and/or management experience
• Experience in the specialty healthcare or pharmaceutical segment with understanding of healthcare continuum and relationship between manufacturers, patients, providers, and payers. Familiarity with cell and gene therapies and the associated reimbursement landscape is a plus.  
• Knowledge of applicable healthcare laws and regulations, including HIPAA, Medicare, and Medicaid guidelines.  
• Exceptional written and verbal communication skills, along with collaboration skills and ability to influence others; ability to build credible relationships across multi-business units. 
• Excellent verbal and written communication skills, with the ability to effectively communicate with patients, healthcare providers, and insurance companies. 
• Ability to work effectively in a team-oriented environment, collaborating with colleagues to achieve common goals. 
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint 

Specialized Knowledge and Skills 

• Experience specifically related to cell and gene therapies is highly desirable. 

• Strong prioritization, time management and project management skills 

• Ability to manage complex issues, function independently, demonstrate flexibility, as well as the ability to work effectively with remote internal and external teams. 

• Strong analytical and problem-solving skills, with the ability to identify and resolve issues related to treatment logistics. 

• Critical thinking, analytical, research, and problem-solving skills 

Candidates must be authorized to work in USA. Current or future sponsorship is not available for this role.

Job Working Conditions: 

Environment: Office environment 

Physical Requirements: Office environment.  20% travel required.