At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This Principal Solutions Architect will focus on driving platform and shared/global capability governance and standards for ServiceNow at U.S. Bank. They will be accountable for maturing us into a consistent and respected governance practice on the ServiceNow platform resulting in reliable and resilient performance, standard capability design and growing adoption across the enterprise.

Responsibilities

• Define, implement, maintain and lead a ServiceNow COE&I – Including Demand, Technical and Strategic boards
• Establish, maintain, and enforce governance and standards to ensure the platform and capabilities are sound, and following good practices enabling upgradeability, usability, manageability, performance and scalability. 
• Review, implement and enforce platform governance, policies and standards.
• Define, implement and enforce standards for shared/global capabilities 
• Data Governance – Define, implement and enforce data governance, ownership/stewardship roles, standards, data models.
• Enterprise Compliance – hold product teams accountable to act within the policies, standards and best practices.
• Establishes and enforces Instance strategy.
• Participates in technical design decisions.
• Evaluates and onboards new capabilities/demand
• Manages usage and access to Shared Capabilities

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Eight or more years of relevant experience

Preferred Skills/Experience

• ServiceNow & Platform Management experience (multiple users & products, data management, data governance & tech product architecture)
• Has Implemented a ServiceNow Center of Excellence & Innovation (COE&I)
• Has led a COE&I and shared platform capabilities in a large organization with multiple instances
• Deep experience working on ServiceNow Governance
• ServiceNow CSA and CTA certified
• Strong understanding and prior experience with Proof of Concepts and blueprints
• Ability to influence engineers and leadership on processes and order of operations needed to achieve end results required

Location Expectations

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $139,740.00 - $164,400.00 - $180,840.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.