Customer Service Specialist

We are looking for a Customer Service Specialist to join our team in Dayton!

As the Customer Services Specialist, you will serve a global customer base in conjunction with the Program Management team and act as the primary interface to designated customers authorized purchasing representatives for Curtiss-Wright Defense Solutions products and services.

LOCATION: Dayton, OH

BENEFITS:

We Take Care of Our People

Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture *

YOUR CHALLENGE:

• Primary focus will be on the management of customer deliverables, and timely, accurate provision of status from receipt to shipment.

• Accurate and timely entry of complex customer purchase orders, including fresh lot and repair orders.

• Tracking and expediting internal Contract Reviews and Order Acknowledgement/Acceptance

• Day to day administration of the Order Management Desk inbox and purchase order log in MS SharePoint

• Coordination of customer approvals required in support of Broker by Approval for COTS products.

• Partnering with Program Management and LifeCycle Services teams to support customer reports and deliverables.

• First line of support in interfacing with the customer for day-to-day issues, primary liaison between the customer and other internal departments

• Effectively communicate details of customer orders to various internal teams to ensure all requirements are met.

• Work closely with Program Management to ensure customer satisfaction and drive activities that support the customer.

• Participate in customer conference calls and meetings, standing in for Program Mangers as required.

• Escalation of issues to Program Management and Senior Manager, LifeCycle & Order Management

• Rescheduling or renegotiating contractual delivery dates with customers.

• Attend internal meetings to mitigate possible risks to on-time delivery performance.

WHAT YOU BRING:

• Excellent organizational and interpersonal kills

• Be adaptable and comfortable in a fast-paced, dynamic work environment.

• Superior communication, decision making and teaming skills, and willing to do whatever is needed to provide the best possible experience for both internal and external customers.

• Highly motivated, ability to coordinate tasks across multiple groups/sites.

• Strong computer skills including MS-Office, MRP and CRM systems (SAP or Pivotal knowledge a benefit)

• Negotiating skills and abilities an asset – always aiming for “win-win”

• Bachelor’s Degree or equivalent

• Experience in Order Management or related experience in customer service

Preferred

• Previous experience with CW products

WHO WE ARE:

Our Values

Environmental, Social and Governance

Our Dayton, OH site is part of our Defense Solutions division, and more specifically the System Solutions group. This group is comprised of the following business units: Parvus, VDS, Data Solutions and Integrated Systems. Together these business units develop a range of aerospace and defense systems including networking systems, mission computers, video management systems, data recording and storage systems as well as 3U VPX solutions + SMS-684, HPEC + Core SCC solutions, and avionics.

The Data Solutions business unit in Dayton, OH focuses on data storage and recording solutions. For more information visit https://www.curtisswrightds.com/company/locations-dayton.html

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No unsolicited agency submittals please.  Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal.  Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.  

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening.  In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. 

Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.