Posted:
7/24/2024, 9:08:23 AM
Location(s):
Lisbon, Portugal
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
About Dashlane
Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster, simpler, and more secure internet.
Our global team is united by a strong sense of community and passion for improving the digital experience of our users. Learn more about how we work, how we hire, and the benefits of being a Dashlaner in our Life at Dashlane page.
About the role:
Our Customer Customer Team is here to deliver first-class support in a simple, effective, and timely manner to our growing Dashlane community. Your day-to-day will be focused on handling technical queries from our customers through a wide range of channels including email, chat, phone, and social media. Those queries could range from account questions, billing-related inquiries, and support ranging from basic how-to questions about the app to more complex questions that may require escalations.
We are looking for people who are passionate about helping others and are interested in technology and the latest technology trends.
This is the perfect role for someone who already has a strong background or relevant experience in technical customer support and who has ideally worked in customer-facing roles.
If that's who you are, and if you are eager to join a fast-growing company, this might be your next challenge.
What else do you need to know?
Location
At Dashlane you will:
To accomplish the above, you will work cross-functionally with different teams such as Engineering, Development, Product, and QA.
Requirements:
We’re also looking for:
Diversity, Equity, Inclusion and Belonging at Dashlane:
As a truly international company—founded in France and distributed across France, US and Portugal—Dashlane thrives off diverse perspectives. We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs. See more about this here.
Your interview experience:
To know what to expect once you’ve sent your application, read about how we interview and hire at Dashlane. Feel free to browse our blog to find more information about our product and how we work.
Website: https://www.dashlane.com/
Headquarter Location: New York, New York, United States
Employee Count: 251-500
Year Founded: 2009
IPO Status: Private
Last Funding Type: Series D
Industries: Cloud Computing ⋅ Identity Management ⋅ Payments ⋅ Privacy ⋅ Security ⋅ Software