Role Description

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities

• Providing high quality and timely First Line Support to users through our Helpdesk Software;
• Desktop Deployment Services (preferably Intune/Autopilot);
• Azure and on Prem Active Directory Users & Groups management and Group policy;
• Microsoft Email systems 
• All user access for FNZ Internal bespoke applications;
• All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices;
• Asset Register Maintenance.

• Remote support to other internal clients
• Daily checks and BAU monitoring and fault resolution
• Ensuring that the correct service desk processes and procedures are followed
• Basic connectivity and network troubleshooting
• Knowledge sharing and mentoring
• Documentation of technical fault solutions 
• Recommend improvements to all aspects of the IT services
• Ensure IT policies are adhered to at all times

Experience required

• Experience in a similar Support role is an advantage;
• English on communicative level;
• General infrastructure skills and knowledge of Microsoft Desktop and Server products;
• An understanding of Virtualisation (ESXi / vSphere) , Active Directory;
• A good understanding of IP network fundamentals;

* Good team player with the ability to work under direction or independently.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.