Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

General Description:

Under direct supervision, responsible for the analysis, replication, and resolution from simple to high complexity problems, follow up of incoming cases serving as Frontline Support for customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.

Provides Technical Support through different communication channels using advanced software and diagnostic tools, as well as recommends best technical practices to customers on the application usability and system maintenance.

Act as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Showing a high sense of urgency for sensitive issues and ensuring the right level of communication is maintained with internal and external teams according to the appropriate defined KPI goals.

We provide our customers (travel agents) with awesome customer service, and we play a key part in building long-lasting relationships with them.

Requirements:

• Professional fluency in written and spoken English
• Ability to analyze and identify key problems and make decisions to solve issues.
• Excellent interpersonal and teamwork skills
• Ability to provide customer support using available contact channels: phone, email, chat.
• Very good computer skills
• Basic understanding of XML
• Knowledge of Microsoft Windows OS, knowledge of MAC OS will be valued
  Ability to extend knowledge in the area of new technologies
  GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued
• Attention to detail and ability to multi-task
• Flexibility in working hours. Ability to work different shifts, which may include weekends.

Benefits/Perks:

• Work in modern Zonamerica campus alongside all the amenities it has to offer!

• Annual Performance bonus plans

• Development opportunities in country or globally

• We offer a competitive private health insurance for employees and eligible children 

• Extra Paid Time Off (5 extra days each year) 

• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts 

• Daily meal allowance

• Life Insurance 

• Corporate Social Responsibility opportunities

• Recognition and acknowledgement programs

• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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