As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

We are currently looking for Product Support Representatives to support our team in our London office.

About the role
As a Product Support Representative, you will play a crucial role in supporting FIS clients by providing in-depth assistance for our Treasury Management System Integrity. This essential platform is used by organizations to optimize cash flow, manage financial transactions, and handle risks. You will assist clients with ongoing usage of the TMS, ensuring their financial operations run smoothly and efficiently.

About the team

We are global support team who are passionate about helping clients run their financial operations.

We cooperate closely together, fostering a collaborative environment where everyone's contributions are valued. We work together to troubleshoot issues, provide solutions, and ensure the smooth functioning of the TMS for our clients.

We place a strong emphasis on integrating new hires into our team, ensuring they feel welcomed and supported from day one.

What you will be doing

• Provide expert support to clients using the Treasury Management System, addressing inquiries related to cash management, dealing, and system configuration.
• Assist customers in resolving issues related to system functionality, integration with other software, and performance optimization.
• Handle customer inquiries related to account setups, payments, and transactional workflows within the TMS.
• Troubleshoot functional problems, including software issues, data discrepancies, and system errors, and recommend corrective actions to clients.
• Collaborate with product teams to document recurring issues and support the development of new features or improvements for the TMS.
• Educate clients on TMS functionalities, updates, and best practices to ensure effective utilization of the system.               
• Be involved in developing and refining processes to enhance our Team’s efficiency and effectiveness.

What you bring                                                                                                        

• Experience in a support role
• Ability to communicate effectively
• Attention to detail
• Strong analytical skills
• Interpersonal skills and willingness to learn our technical products
• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications
• Fluent English is a must

Added bonus if you have

• Prior banking or finance related experiences
• Experience with providing end user support for SaaS productivity platforms
• Experience with ServiceNow user support and administration

What we offer you

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Competitive salary and excellent incentive compensation structure
• A modern, international work environment and a dedicated and motivated team
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• External and internal trainings

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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