At Disney Theatrical Group we strive to create a culture of innovation, inclusion, collaboration, and creativity.  Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world.  If you want to help tell compelling and enduring stories through live theater, we want to hear from you.  

Disney Theatrical Group (DTG) is in search of a Full-Time Group Sales Assistant (GSA) for the Disney on Broadway Groups Sales Department. This position reports directly to the Manager, Group Sales. 

The Group Sales Assistant (GSA) will focus on tasks related to the group sales booking process and booking requests. This position will collaborate with the Group Sales and Tourism team to ensure that guest communication and details related to their orders are processed effectively and promptly. The ideal candidate should have a positive attitude, be detail-oriented, and have a passion for guest service. This position will be office-based, with limited flexibility. 

Responsibilities: 

Process Ticket Orders and Drive Operation Efficiency 

• Process all aspects of group ticket bookings including invoicing, payments, reminders, and ticket shipping for Disney’s Theatrical Productions in New York City. 

• Review box office ticket requests to ensure orders are accurate and up to date. 

• Process SAP payment requests for vendors and clients. 

• Provide support for sales events and in-person client needs. 

• Provide regular updates to the Group Sales Manager on sales performance and customer feedback. 

Sales and Lead Management 

• Answer inbound calls from the Group Sales 1-800 phone line. 

• Promote products and help close sales through excellent guest service. 

• Respond to online lead requests and track requests through a lead life cycle. 

• Support Group Sales Manager with client outreach to maintain partner relationships. 

• Assist with managing the sales email account and inbound service requests, ensuring that guests receive a response within one business day or less. 

• Work proactively and positively towards team sales goals. 

Collaboration and Communication 

• Work with the Manager of Group Sales to review/plan weekly individual and team tasks. 

• Utilize Sales/CRM tools to manage and track customer interactions and sales activities, ensuring data integrity and accuracy. 

• Establish clear communication with the sales team, sales partners, and various box office teams for fulfillment of ticket orders. 

• Be an advocate for improving sales processes. 

• Develop strategies to prevent common issues and improve overall customer satisfaction. 

Basic Qualifications: 

• Enjoys interacting with guests on the phone. 
• Exhibits excellent relationship-building skills. 
• Ability to work outside of normal business hours as needed. 
• Strong written, verbal, interpersonal, and problem-solving communication skills. 
• Demonstrates high standards of professional integrity to uphold TWDC (The Walt Disney Company) core values. 
• Passion for interacting with and providing an inclusive, high-quality experience for all guests.
• Demonstrates inclusive behavior and maintain a safe and professional working environment that fulfills Disney Theatrical Group’s diversity and inclusion efforts. 
• Must be available to work onsite 4 days per week (Monday-Thursday) and Fridays are remote with flexibility as needed.

Preferred Qualifications: 

• A proactive self-starting approach and an eagerness to learn. 

• Experience in customer service and/or the live entertainment industry. 

• Knowledge of the Broadway industry and a passion for The Walt Disney Company. 
   

Disney Theatrical Group, a division of The Walt Disney Studios, was formed in 1994 and operates under the direction of Andrew Flatt and Anne Quart. Worldwide, its ten Broadway titles, including the current Broadway productions of The Lion King and Aladdin, have been seen by more than 200 million theatregoers and have been nominated for 62 Tony® Awards, winning Broadway’s highest honor 20 times. In addition to producing live stage shows globally through its license to Feld Entertainment, producer of Disney on Ice, Disney Theatrical Group creates immersive location-based experiences such as Mundo Pixar and The Nightmare Before Christmas Light Trail. DTG also licenses musical titles for local, school, and community theatre productions through Music Theatre International, resulting in over 500,000 performances around the world reaching audiences of more than 150 million.