Posted:
10/31/2024, 7:18:00 AM
Location(s):
Utah, United States ⋅ Lehi, Utah, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Pay:
$23/hr or $47,840 total comp
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
As a Customer Success Manager I (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.
What you will be doing:
What you should have:
What we hope you have:
Benefits
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Website: https://www.podium.com/
Headquarter Location: Lehi, Utah, United States
Employee Count: 1001-5000
Year Founded: 2014
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Collaboration ⋅ Consumer Reviews ⋅ Messaging ⋅ SaaS ⋅ Software