Looking for your next career opportunity in HR? Take this unique opportunity and join Citi’s Talent Acquisitions Operation Team!

The Talent Acquisitions Operation Team is one of the pillars within the HR organization ensuring that all administrative tasks relating to the hiring, background screening and onboarding of talent to Citi is managed in an efficient way while providing excellent candidate experience. HR is a service-focused organization empowering Citi Employees, Citi Alumni, and HR Partners through self-service tools.

In this senior manager role, you will be leading the expanding Talent Acquisition Operations team in EMEA who are responsible for interview scheduling, background screening, offer creation and onboarding new hires for the EMEA region. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution

• Review processes, procedures, strategy changes, and capacity plans to ensure productivity and turnaround time according to Service Level Agreements (SLAs)

• Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, risk is minimized and customers have a positive experience

• Design strategies that generate improvements and participate in improvement projects with internal and external stakeholders

• Monitor the team’s quality and efficiency of end results

• Manage regional budget and productivity targets including workforce planning to meet both business demands and financial targets

• Manage Relationships to senior stakeholders and other team members, advise on complex cases

• Partner with senior line directors to identify opportunities and communicate solutions and analysis back to senior management

• Perform people management tasks (performance evaluation, hiring, training and development, disciplinary actions) and maintain appropriate staffing requirements

Qualifications:

• 10+ years of relevant experience

• Strong leadership skills and experience in managing teams in service delivery management at various levels of complex organizations

• Proven track record in leading re-engineering and change within an organization across multiple countries

• Extensive knowledge in operations management tools, methods and techniques

• Strong interpersonal, relationship building, influencing and conflict resolution skills

• Team player with the ability to manage in a matrixed environment

• Change agent; demonstrated bias for action and sense of urgency.

• Excellent written and oral communication skills, including presentation skills, to all levels in the organization including senior level

• High intellectual curiosity.  Strong analytical and cognitive skills with ability to translate into actionable business decisions and execution plans  

• Ability to work within a global environment with virtual teams

• Ability to multi-task and appropriately prioritize tasks

• Ability to work in a fast-paced, dynamic environment

• Strives for “best in class” practices

• Fluent English

• Bachelor’s degree preferred or equivalent experience

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

20 172 680,00 Ft - 33 822 720,00 Ft

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.