Manager, Customer Success Manager

Posted:
11/19/2025, 9:47:24 AM

Location(s):
Tokyo, Japan

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Hybrid

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

私たちは、デジタルアダプションおよびWalkMeの価値を次のレベルへ引き上げることができる、優れたカスタマーサクセスマネージャーマネージャーを募集しています。
本ポジションでは、Fortune 1000企業を中心とするWalkMe顧客ポートフォリオを担当し、信頼できるアドバイザーとして、顧客がWalkMeプラットフォームから最大の価値を得られるよう支援します。
顧客のデジタルアダプションにおける目標を深く理解し、その目標の達成および超過を実現するために最適なソリューションを提案・推進します。
このポジションは、VP, Customer Success EMEA & APAC にレポートします。

We’re looking for a Rockstar Manager, Customer Success Manager to help take digital adoption and WalkMe to the next level.As a Manager, Customer Success Manager, you’ll be responsible for being a trusted advisor to a portfolio of Fortune 1000 WalkMe customers, helping them achieve maximum value from the WalkMe platform. You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and meet/exceed their goals. You will report to the VP, Customer Success EMEA&APAC.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.